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Old 08-14-2007, 11:35 PM   #1 (permalink)
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Question SIM card moved out of BB

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One customer takes his BlackBerry device & SIM card from Germany to China. After he took his SIM card out of the device, he put his SIM card back to his device again, but his device cannot receive email(it means the all BlackBerry service cannot work) , but phone can work.

Iis there any lock setting on HH or BES or carrier to lock SIM card with device? this kind of setting can make BB service unavailable once after SIM is moved out of the device?
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Old 08-15-2007, 07:34 AM   #2 (permalink)
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Is he on a network (in China) that offers BB data? Did he try the network select option?
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