Originally Posted by shefinds
I am having the same problem with my verizon 8330 - the computer won't recognize it- was there any resolution?
I would uninstall Desktop Manager and the BB OS from your PC and then manually delete all the "Research In Motion" folders that are left on your hard drive - there will be several.
Then reboot your PC and reinstall DM and the BBOS - make sure both are current.
Try that & see if it helps.