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Old 09-25-2007, 10:45 AM   #41 (permalink)
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The Cingular Network Team is aware of the outage and is working quickly to resolve the problem. If someone from the media inquires about the outage, please refer them to either Bob Beasley (614-736-3441) or Laine Seely (561-635-3223).
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Old 09-25-2007, 10:51 AM   #42 (permalink)
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The Cingular Network Team is aware of the outage and is working quickly to resolve the problem. If someone from the media inquires about the outage, please refer them to either Bob Beasley (614-736-3441) or Laine Seely (561-635-3223).
I'm sure we're all delighted that ATT/Cingular is prepared to deal with media inquiries. Why do you suppose it's not set up to deal with user inquiries? I'm not suggesting they refer us to PR folks...but it would make sense to have a website available (and publicized) that shows the status of the network at any given time. See how Earthlink does it...accessible through their home page support site: Support Center

I think that's what "customer service" is supposed to be. And by the way, I'm not an employee of Earthlink...or even a huge fan (though I am a subsciber). I just think that good ideas are worth embracing, if a company really wants to make its customer base feel appreciated.
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Old 09-25-2007, 10:53 AM   #43 (permalink)
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yeah, my rep sent me that info....but being i'm not with the media...i doubt it would get me too far...even if one of them did answer.

on another note, we are starting to receive emails on our devices.....slowly...but at least they are starting to appear
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Old 09-25-2007, 10:56 AM   #44 (permalink)
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@audit,
Thanks for your help with all the information above. I wasn't on that list but am now, Thanks!

I did, however, edit your post above to remove Universal's email address. I know many of the folks at Universal (not this specific person, though) and I don't think they want their email address posted here, especially as being the one that sent out the email that's supposed to be "Confidential & Proprietary." Please be careful.
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Old 09-25-2007, 10:58 AM   #45 (permalink)
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It would be nice if we could get one of those people listed to subscribe to the mail list to notify people when they are down. I can't believe that with all the help desk people taking all the calls that they can't subscribe and post when they see or know of an outage affecting their network, seems to me that would cut down on some call volume.

Guess that makes too much sense for them.
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Old 09-25-2007, 11:10 AM   #46 (permalink)
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@audit,
Thanks for your help with all the information above. I wasn't on that list but am now, Thanks!
No problem, is there anyway we can make the list info a sticky somewhere or maybe put it in the FAQ's?

Quote:
I did, however, edit your post above to remove Universal's email address. I know many of the folks at Universal (not this specific person, though) and I don't think they want their email address posted here, especially as being the one that sent out the email that's supposed to be "Confidential & Proprietary." Please be careful.
Sorry about that, I've been so damn busy at the office this morning and approving posts to the mail list that it slipped my mind.
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Old 09-25-2007, 12:00 PM   #47 (permalink)
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Glad you find it usefull. I just wish we'd get more people subscribed to it and get some people from the carriers or even RIM subscribed so they can post when there's an outage. Then we don't have to worry about posting to different forums to find out if there's an outage or not.
Great service. Just signed up myself.
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Old 09-25-2007, 12:20 PM   #48 (permalink)
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Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

We were down in Austin TX all morning and after things came back around 915am, it looks like they are down again. edge instead of EDGE
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Old 09-25-2007, 12:36 PM   #49 (permalink)
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We are still up here in Springfield MO
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Old 09-25-2007, 01:53 PM   #50 (permalink)
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Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Looks like Austin TX is running again. edge just went to EDGE
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Old 09-25-2007, 03:41 PM   #51 (permalink)
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I just setup a RSS feed at Bb-Outage for anyone that wants to subscribe via that.
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Old 09-25-2007, 03:45 PM   #52 (permalink)
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Thanks, audit, just go the message.

Now, let's discuss that sorry list mod who doesn't do his job?

I feel your pain.
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Old 09-25-2007, 03:51 PM   #53 (permalink)
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Screw that ass that wants to complain. He obviously knew how to sign up for the list and the instructions to opt out are at the bottom of every mail that comes through the list.

Either way, I cracked that nut and the mail bombs he tried to send for sure.
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Old 09-25-2007, 03:54 PM   #54 (permalink)
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Old 09-25-2007, 04:08 PM   #55 (permalink)
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Quote:
Originally Posted by audit View Post
Screw that ass that wants to complain. He obviously knew how to sign up for the list and the instructions to opt out are at the bottom of every mail that comes through the list.

Either way, I cracked that nut and the mail bombs he tried to send for sure.
Thank you! I don't need to be on a list with that nut.


**I have to say it though, please keep the language clean here too.

Thanks!
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Old 09-25-2007, 05:43 PM   #56 (permalink)
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John, Sorry about the language. You know some of the cats that I have to deal with over at the crackberry forums and with all the harassment e-mails that I got today with people cussing me out because they were subscribed to the list and couldn't figure out how to click on it the link along with a bunch of other threatening e-mails that were deleted nice and quick.

Anyways the rss feeds are working now after I had to do some code hacking to the patch to get it working.
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Old 09-25-2007, 05:45 PM   #57 (permalink)
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Yep....I dealt with a "problem" this morning who didn't care much for me.
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