BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 10-13-2007, 09:28 PM   #1 (permalink)
New Member
Join Date: Oct 2007
Model: 8800
Carrier: at&t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default please help

Please Login to Remove!

i have a bb8800, it is a work phone and we use a bb server. i have it set up to receive my personal email(a hotmail account i have had for 5 years) as well as my work email(desktop) up until recently it worked fine, i was able to send and receive mail with either my work(desktop) or hotmail account, i could view attachments (sent to hotmail address), i could even set different notification tones for both email accounts (it had 2 options in my that was "Messages [desktop]" and one that was "Messages [hotmail].
recently somthing happened, and now i receive hotmail messages, BUT my phone does not alert me when i get them (they are just there when i go into my mailbox) and i can not read the whole email, or attachments, i get an error message that says "MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND"
please any help would be greatly appreciated!!!!!
Old 10-13-2007, 09:36 PM   #2 (permalink)
BBF Moderator
John Clark's Avatar
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,715
Post Thanks: 6
Thanked 115 Times in 82 Posts

Welcome to the forums,
I would go to your BIS site and resend your service books.
Old 10-13-2007, 09:43 PM   #3 (permalink)
Crimson Tide Moderator
JSanders's Avatar
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Post Thanks: 61
Thanked 256 Times in 185 Posts

Wirelessly posted (8700g: BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

^^ ditto and in addition pull the battery on the BlackBerry while powered to reboot.
Read over "what if my email stopped arriving".
Good luck.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.