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Old 06-26-2016, 11:26 AM   #1 (permalink)
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Default BB Link Won't Recognize Leap

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Downloaded Link to computer. Leap connected to computer via USB. Link says device not connected. Tried the reload default settings button. No change. Still says not connected.

Tried BB Blend. Selected USB connection tab. Blend sits there in perpetual wait mode. Tried Start again button. No change.

Help appreciated. Thanks.
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Old 06-26-2016, 01:11 PM   #2 (permalink)
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Default Re: BB Link Won't Recognize Leap

Link is a pain in the butt but ty a different USB port. Some ports don't allow two way data on some PC's
Another thing is when the main screen opens wait then connect the BB. If it still shows nothing make sure your B is unlocked.
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Old 11-07-2016, 04:49 AM   #3 (permalink)
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Default Re: BB Link Won't Recognize Leap

Follow these steps:

Kill the BB processes using blackberry.
Uninstall all the BB software from UPC
Clean the registry using a good software and also clean the cache files.
Now reboot your pc and bb.
Turn off Mass Storage and Charge Only option. And also, install the drivers, if it asked.

Hope this will work for you.
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Old 12-13-2016, 05:41 AM   #4 (permalink)
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Default Re: BB Link Won't Recognize Leap

Uninstall the software on the computer, download the software from Blackberry and install. Worked for me!
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Old 12-13-2016, 10:05 AM   #5 (permalink)
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Default Re: BB Link Won't Recognize Leap

This link may help with USB issues

How to troubleshoot USB connectivity issues between BlackBerry Link and a BlackBerry device
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