Originally Posted by JSanders
David, most likely that password required is being forced by a IT Policy from the former user's corporate BES where it was used. if that is the case, you cannot change that, it will keep asking for the password, unless you have the IT Policy deleted or a blank IT policy pushed to the BB.
Look at Options > Security Options > General Settings > scroll to bottom and tell us what is listed under services?
And so how do you have an IT Policy deleted or a blank IT Policy pushed to the BB?