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Old 10-21-2007, 10:16 PM   #1 (permalink)
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Default Anyone Experience this Browser Issue-8830?

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Hello,
Has anyone received the message while browsing stating that the page is not available because you are not in a area with Internet Coverage (something like that referring you lost signal) then the Internet is no longer available? I could understand this when I lose signal but when I do get it back, I should be able proceed when clicking the link again. Instead EVERYTIME, I have to close the browser, disable the wireless connection, enable it then I'm able to browse again. Just wondering if anyone else has experienced this. Currently the default browser is "Internet"
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Old 10-21-2007, 10:55 PM   #2 (permalink)
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I am getting this on a regular basis. I saw the same behavior on both the Verizon 8830 and my current Sprint 8830.

When I look at the signal strength from the home screen, the bars are there but there are no letters. When that happens, I can "Hide" the browser, go into Manage Connections, turn off the "Mobile Network", wait for the signal meter to indicate OFF. Then I turn on the Mobile Network. It will then reconnect and I can go back to the browser and continue from where I left off.

Big pain in the neck

Last edited by brittonx : 10-21-2007 at 10:58 PM.
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Old 10-21-2007, 10:55 PM   #3 (permalink)
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Same thing here. Sprint 8830.
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Old 10-22-2007, 12:47 AM   #4 (permalink)
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Default I just notiveed this tonight

and assumed it just a lost cell tower issue. then a few moments later it came back with the XEV letters and off I go.

hmmmm. 8830 issue?
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Old 10-22-2007, 08:20 AM   #5 (permalink)
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I have the exact same problem on sprint's network. Only web browsing causes this for me, doesnt matter if i use the BB browser or the opera browser. When i lose the ev connection, it would just display the signal strength, no letters (1x, 1X, 1XEV) and the BB browser will not work, but opera mini still works tho. i've only had my 8830 for 4 days now, hopefully they fix this with a os update.
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Old 10-22-2007, 11:39 AM   #6 (permalink)
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I just talked to RIM about this and they are totally unaware of it. Hopefully we can make some headway on it.
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Old 10-22-2007, 11:53 AM   #7 (permalink)
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Happens to me constantly. Very annoying! Sprint 8830 here.
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Old 10-22-2007, 09:14 PM   #8 (permalink)
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Sprint 8830 and I get it all the time.
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Old 10-22-2007, 11:14 PM   #9 (permalink)
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As someone mentioned. It seems to be triggered by web browser activity. weird.
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Old 10-22-2007, 11:15 PM   #10 (permalink)
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Happens to me frequently too. Sprint 8830.
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Old 10-23-2007, 07:14 AM   #11 (permalink)
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Wirelessly posted (Verizon 8830: BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Quote:
Originally Posted by housej55
Hello,
Has anyone received the message while browsing stating that the page is not available because you are not in a area with Internet Coverage (something like that referring you lost signal) then the Internet is no longer available? I could understand this when I lose signal but when I do get it back, I should be able proceed when clicking the link again. Instead EVERYTIME, I have to close the browser, disable the wireless connection, enable it then I'm able to browse again. Just wondering if anyone else has experienced this. Currently the default browser is "Internet"
Hmmmm

You are not able to close the application and reopen it in a better coverage area?
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Old 10-23-2007, 09:34 AM   #12 (permalink)
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Quote:
Originally Posted by akosnitzky View Post
Wirelessly posted (Verizon 8830: BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)



Hmmmm

You are not able to close the application and reopen it in a better coverage area?
I've run into this also. Instead of closing the app, toggling wireless on/off, then going back into the browser, I just switch out to my desktop and toggle wireless. Does the trick for me.

As far as re-opening the app in a better coverage area, I think you're missing the point. It sounds as though you're suggesting physically moving to another location. If you're using the BB for business, although that might work, it's a rather poor option.
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Old 10-23-2007, 09:56 PM   #13 (permalink)
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Another data point...
Today I did most of my browsing with Opera Mini 4 Beta 2. I didn't have any problems. When I went back to the built-in browser, I lost connection. This is a REAL issue and appears to be related to the BlackBerry browser or how it interacts with the IP stack.
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Old 10-23-2007, 10:25 PM   #14 (permalink)
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Quote:
Originally Posted by brittonx View Post
Another data point...
Today I did most of my browsing with Opera Mini 4 Beta 2. I didn't have any problems. When I went back to the built-in browser, I lost connection. This is a REAL issue and appears to be related to the BlackBerry browser or how it interacts with the IP stack.

Ditto.... I wish I could make Opera Mini my default browser....
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Old 10-23-2007, 10:56 PM   #15 (permalink)
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Sprint 8830 here too with the same issue, just not as frequently.
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Old 10-24-2007, 09:38 AM   #16 (permalink)
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Quote:
Originally Posted by KOR View Post
I've run into this also. Instead of closing the app, toggling wireless on/off, then going back into the browser, I just switch out to my desktop and toggle wireless. Does the trick for me.

As far as re-opening the app in a better coverage area, I think you're missing the point. It sounds as though you're suggesting physically moving to another location. If you're using the BB for business, although that might work, it's a rather poor option.

Should have pointed out that I'm having the problem on an 8830. Have a few other users with the same device but they've reported no problems.
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Old 10-24-2007, 05:07 PM   #17 (permalink)
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Same issue here on a Sprint 8830. It "smells" like a bug to me. No other phone (including my old 8703e) seemed to lose its data connectivity like this 8830, and I have years of experience in my location.

My workaround may be simpler than the ones described above. Rather than exiting the browser or toggling the network connection, I simply hit the green Phone button and dial "*18". That does a Sprint tower resync (and the connection hangs up automatically, so you don't need to wait for it.) Usually, but not always, it resolve the problem immediately. Back to the browser, hit "OK", and off I go...

I have been wondering whether this has anything to do with an out-of-date EVDO PRL (on Sprint, obviously). I know for certain that mine is out of date. Guess I'll get them to flag me for an update and see if that lessens the problem for me.
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Old 10-25-2007, 04:13 PM   #18 (permalink)
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More weirdness...

I setup the Sprint 8830 Bluetooth connection to my laptop so I don't need to use the USB cable to use the 8830 as a modem.

Watching the signal meter and it's letters, I am seeing the same behavior where it is bouncing around between 1X, 1XEV, and no letters at all while I am connected. What is strange is when there are no letters but signal bars, I am still able to browse the net from the laptop while using the 8830 as a modem (All other network connections on the laptop are disabled, I triple checked).
If, while still connected as a modem, If I go to the browser, I get the "You are not currently in an area that can handle data communications" message when there are no letters next to the signal meter. When the letters are there then I get a message about not using the browser when connected as a modem.
All the while the internet connection keeps working with active surfing.

Definitely seems to be a bug in the BlackBerry software and not a problem with the Sprint network.
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Old 10-26-2007, 02:07 PM   #19 (permalink)
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this happens all the time and sometimes the network toggle doesent work and i ll havta do it several times in addition to trying a couple test calls...
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Old 10-26-2007, 02:33 PM   #20 (permalink)
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This happens to me as well, but I don't need to turn off the connections and then turn them back on. Usually within 5 minutes (or less) the data services are back and the browsing works fine.

I always figured it was because Sprint has horrible service at my house (I usually force my non-BB phones into roaming mode at home), but maybe there are other issues.

Unlike brittonx I am not able to browse with no letters, but I can browse fine with lower case letters, which I didn't think was supposed to be possible.
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Last edited by AnthroMatt : 10-26-2007 at 02:34 PM.
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