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-   -   Disappearing Enterprise Activation... (http://www.blackberryforums.com/general-legacy-device-discussion/101700-disappearing-enterprise-activation.html)

longHair 10-25-2007 12:36 PM

Disappearing Enterprise Activation...
 
Hi all,

I have a 8703e, the company has a BES. I'm having trouble activating on the BES. If I wipe the handheld the "Enterprise Activation" icon appears on the main screen and in Advanced Options. The antenna is off at this point - as soon as I turn the antenna on "Enterprise Activation" disappears completely, nowhere to be found.

If I jump right into "Enterprise Activation" from the main screen right after a wipe I can enter the user's credentials and choose to activate and then the antenna gets turned on and the activation just hangs. "Activating..."

The carrier account has the correct services, this unit did - momentarily - have the data connection but it stopped.

Why is "Enterprise Activation" vanishing?

juwaack68 10-25-2007 01:05 PM

Sounds like you have a BIS data plan on your device. Need to have the BES data plan in order to add the device to a BES.

longHair 10-25-2007 01:17 PM

Quote:

Originally Posted by juwaack68 (Post 716361)
Sounds like you have a BIS data plan on your device. Need to have the BES data plan in order to add the device to a BES.

I'll be back after I tear a strip out of my provider...

longHair 10-25-2007 05:02 PM

No luck, my provider (Telus) assures me the account has the right data package.

Rebooted the handheld and removed/added the user back to the BES.
"Enterprise Activation" disappears as soon as the antenna is turned on.

John Clark 10-25-2007 10:46 PM

Did you try going to Options >Advanced Options >Host Routing Table >Register Now?

longHair 10-29-2007 12:13 PM

Quote:

Originally Posted by John Clark (Post 716815)
Did you try going to Options >Advanced Options >Host Routing Table >Register Now?

User reports no success after "Register Now"

NJBlackBerry 10-29-2007 12:32 PM

Is it still in Options / Advanced Options?

juwaack68 10-29-2007 12:35 PM

If you don't see it under Options / Advanced Options, call your provider back and make them check again..... I've had CSR's tell me I had the right plan on a device, only to call back and have the next person tell me I had the wrong plan.

longHair 10-31-2007 05:27 PM

Quote:

Originally Posted by juwaack68 (Post 720328)
If you don't see it under Options / Advanced Options, call your provider back and make them check again..... I've had CSR's tell me I had the right plan on a device, only to call back and have the next person tell me I had the wrong plan.

Called the provider and had them transfer the service to a spare 7250 I have. This one activated fine. I think I got a bad 8703... :P

larzo 03-17-2008 06:53 PM

I think I have a bad batch of Telus 8703e's as well. I know this thread is dead, but I've been experiencing at least 3 Telus models that are doing this...

nick119 07-21-2008 09:55 AM

I'm not having this issue and it's driving me crazy. I can't get a users phone to activate. Just hangs at activation..


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