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Old 11-04-2007, 11:20 AM   #1 (permalink)
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Default Can' use VZW 8830 while charging.. It freezes?

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Has anyone else experienced this? Whenever I plug my phone in to charge I can't make phone calls, or use anything else for the matter and its really quite annoying. The screen goes black, and the activity light uptop goes red and it will just sit there like that until i pull the plug and then of course it reboots and takes like 2 mins to do so and then the other person's tried calling back, gets the voice mail and is mad cuz they think i hung up on them.. lol thats the least of my worries, i bought this phone used and the person i got it from said he never dropped it, never exposed it to any water dmg or anything like that.. now my question is can i bring it to a verizon store and have them swap it out, cuz im not sure if the 8830's been out a full year yet so it should still fall under the 1 year warranty right?

Please chime in people let me know wut I can do.. this is my only line and i need to use it while its charging.

Thanks
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Old 11-04-2007, 11:58 AM   #2 (permalink)
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shorted phone contacts, or on the charger or a bad shorted battery, bring the charger and phone to vz, let them fix it, the phone is under a 1 year warr.
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Old 11-04-2007, 12:31 PM   #3 (permalink)
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send it back old man they will give you a new phone.i sent my 8830 back the trackball went on it.new phone from rim in 24hrs.
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Old 11-04-2007, 12:42 PM   #4 (permalink)
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Quote:
Originally Posted by cek151 View Post
send it back old man they will give you a new phone.i sent my 8830 back the trackball went on it.new phone from rim in 24hrs.
Old man?
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Old 11-04-2007, 12:49 PM   #5 (permalink)
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Quote:
Originally Posted by greggebhardt View Post
Old man?
yep old man. its a inside joke.
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Old 11-04-2007, 02:20 PM   #6 (permalink)
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Wirelessly posted (Opera/9.50 (J2ME/MIDP; Opera Mini/4.0.9461/182; U; en))

Haha ya its an ibside joke. How u been cek?

The guy at the store said it was the charger so I bought a new one cuz I couldn't duplicate the problem. If its as simple as the charger ill be happy
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Old 11-04-2007, 02:29 PM   #7 (permalink)
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so you bought a new one? hell no go to the manager, return that and get a new bb dont accept no!
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Old 11-04-2007, 03:29 PM   #8 (permalink)
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well the new charger didnt fix the problem. im going to head to the store tomorrow because now i know how to dupe the problem. it seems if i talk and let the screen go into sleep mode while on the phone it freezes in about 10 seconds..

but the store doesn't swap out pda's so i gotta get the tech to approve the change and they will send me a new one in the mail.. boo

anyone know if i can get a direct replacement from RIM because i went to the website and i tried emailing them but i needed a technical service # or some nonsense.
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Old 11-04-2007, 07:59 PM   #9 (permalink)
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No one can give me the contact information for RIM? like i said i looked, but came up w/ nothing.
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Old 11-05-2007, 06:17 PM   #10 (permalink)
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Well went to verizon today, spent about 45 mins in the store, right when I walked in told him what happened.. He gave me crap saying your not supposed to use the phone while its charging and i said listen, i don't want to be rude but I just got this last week and its not my 1st blackberry, every other one i've had i used while charging on the phone and it never froze like this one has. He didn't argue with me *which was nice* and he was like no problem i'll swap it out for you, went to the screen to have it mailed out *since most stores don't do PDA swaps in stores, or thats what I was told from another verizon rep at a kiosk* and it wouldn't allow him too, so he said since u got it last week we'll swap it out for a new one. *i kinda forgot to tell em i got it used lol* but 45 mins later I left with a brand new 8830.. ahh new toy's are so much better.

Thanks for the help guys.
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Old 11-06-2007, 03:36 PM   #11 (permalink)
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hey, post back whether that fixes it. I have the exact same problem. I have yet to determine what causes it. I thought it was HW realted, but then **get this** it happened to me when it wasn't plugged in!! same exact thing!

so now I'm wondering whether it's sw or maybe BT related.

Again, I was pretty sure it was HW so maybe what happened to me the other day was a 1 in 1 milllion coincidence.

Any one else having that / anyone else figure out what it is?

VWZ gave me a *really* hard time on the phone with this, they were asking me to wipe my device to try to confirm whether this happens with a new image.
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Old 11-06-2007, 04:25 PM   #12 (permalink)
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Wirelessly posted (8830: BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

The less you tell vz the faster you get a swap if you want one.
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