BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 11-04-2007, 07:53 PM   #1 (permalink)
New Member
 
Join Date: Nov 2007
Model: 8830
PIN: N/A
Carrier: Alltel
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Dead Berry

Please Login to Remove!

I've had my 8830 for about two weeks. Every once in a while, I'd get the spinning hour glass a little too much, but a battery pull seemed to solve it. I was doing a battery pull at least every other day. Today the hourglass was there almost constantly despite numerous battery pulls. At a certain point, the screen went black. A battery pull would re-boot and make the screen reappear, but all that could be done was rolling the trackball up and down the ribbon. None of the applications would open and I couldn't pull up the home screen. It was like the screen was locked (except for the trackall). Nothing else responded. After a few moments the screen would go black again and the only way to get the screen back was to plug in or do a battery pull. Then the same thing all over again. I spent an hour on the phone with a very helpful tech from Alltel. We downloaded the OS, but restoring had no effect. This guy seemed pretty knowledgable and a number of attempts failed. I haven't downloaded anything out of the norm, so don't know what could be corrupting things.
It looks like I'm headed to the Alltel store tommorrow to swap it out. Has anyone had this kind of thing happen?
A FloridaCrackerberry.
Offline  
Old 11-04-2007, 07:57 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Post Thanks: 61
Thanked 258 Times in 185 Posts
Default

Greetings, FloridaCrackerberry, welcome to the BBForums.

Being a brand new device, I too would recommend returning and getting a new one.

Otherwise, doing a wipe with the instructions from this link would be wise, and THEN load your OS again.
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Good luck.
Offline  
Old 11-04-2007, 07:58 PM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,877
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default

Sounds like the device is defective if restoring the OS doesn't work. Should still be under warranty, so the replacement should be no issue.

Do you have a backup of the data?
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-04-2007, 08:56 PM   #4 (permalink)
New Member
 
Join Date: Nov 2007
Model: 8830
PIN: N/A
Carrier: Alltel
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the responses. Not sure how to backup. I assume that would be in desktop manager. I'll take a shot at it and just for fun I'll also try the OS wipe suggested by Jsanders.
Offline  
Old 11-04-2007, 09:02 PM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Post Thanks: 61
Thanked 258 Times in 185 Posts
Default

if you've ever backed up your BB, you would find a "*.ipd" file on your PC.

Good luck.
Offline  
Old 11-04-2007, 10:26 PM   #6 (permalink)
New Member
 
Join Date: Nov 2007
Model: 8830
PIN: N/A
Carrier: Alltel
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It's there. I tried to restore from it and it told me I couldn't because it was a "read only" file. I know just enough about this to know that I don't know enough about it. I have an intuitive sense, however that the BB has gone (to use a techncical term) poo-poo. I'll be standing in front of the glass doors 8 hours and 4 minutes from now to trade it in. Important to me? NAAAAAHHH! Even if it turns out that I can't restore from that .ipd file, there's not all that much stuff on there. I'm hoping, however, that I'll bring home the new one, plug it in and presto......be one with the universe once again.
Thanks.
Offline  
Old 11-04-2007, 10:45 PM   #7 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Post Thanks: 61
Thanked 258 Times in 185 Posts
Default

Well good luck... maybe karma is turning in your favor soon.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Samsung IDCS 28D Falcon Telephones LOT OF 16
$320.0
Samsung IDCS 28D Falcon Telephones LOT OF 16 pictureSamsung SCM-3371P CCD Camera w/ SSNR Noise Reduction Chip New Model
$165.0
Samsung SCM-3371P CCD Camera w/ SSNR Noise Reduction Chip New Model pictureSamsung LTM230HL07 23" Touchscreen LCD Display For Optiplex 9030 AIO Desktop
$33.0
Samsung LTM230HL07 23REMOTE CONTROL FOR SAMSUNG TV  UN55D6050TF UN55D6300SF UN60D6000SF Replacement
$9.9
REMOTE CONTROL FOR SAMSUNG TV  UN55D6050TF UN55D6300SF UN60D6000SF Replacement pictureREMOTE CONTROL FOR SAMSUNG TV LNS4692D LNT2332H LNT2342H LNT2353H Replacement
$5.0
REMOTE CONTROL FOR SAMSUNG TV LNS4692D LNT2332H LNT2342H LNT2353H Replacement picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.