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Old 11-05-2007, 02:16 PM   #1 (permalink)
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I installed eoffice 4.1 on my 8800. and sice then I have the sand glass turning: no telephone, no active button (after alt - Cap del the screen black and back with the sand glass) same story if I remove the battery.

What can I do?
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Old 11-05-2007, 02:29 PM   #2 (permalink)
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I would remove the battery for several minutes. Then try rebooting again.
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Old 11-05-2007, 03:29 PM   #3 (permalink)
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No change still with the sand glass after 15 minutes without battery.
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Old 11-05-2007, 03:41 PM   #4 (permalink)
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So, placing the battery back in the device--all that happens is the hourglass spins? Let it spin about an hour and see what happens before you take more drastic measures.

Then, I would recommend reloading the OS... and wiping it as well.
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Good luck.
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