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Old 11-06-2007, 04:20 PM   #1 (permalink)
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Default Contacts not being updated using BES

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Blackberry 8700c
OS: 4.2.196
BES
Exchange 2007

When I edit a contact in outlook or add a new contact it does not synch up with my blackberry.

When I do the same on my blackberry it doesnt synch up with my Outlook.

Anyone have any ideas?
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Old 11-06-2007, 04:24 PM   #2 (permalink)
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Check your Wireless Sync setting.

Address Book > Options > Wireless Synchonization = ?

You might also inform your BES administrator of the problem.
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Old 11-06-2007, 04:33 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Check your Wireless Sync setting.

Address Book > Options > Wireless Synchonization = ?

You might also inform your BES administrator of the problem.
Thanks But there is no Wireless Synch option Under Options.

I go to my Address book, click on the wheel and navigate to Options. The only things I see are..

- Sort By
- Confirm Delete
- Allow Duplicate Names
- Number of Entries

thanks
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Old 11-06-2007, 04:56 PM   #4 (permalink)
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Do you have Desktop [CICAL] listed in

Options > Advanced Options > Service Book
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Old 11-06-2007, 05:10 PM   #5 (permalink)
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Quote:
Originally Posted by plsntnrules View Post
Thanks But there is no Wireless Synch option Under Options.

I go to my Address book, click on the wheel and navigate to Options. The only things I see are..

- Sort By
- Confirm Delete
- Allow Duplicate Names
- Number of Entries

thanks
Well, that would be the problem.
Notify your BES admin and have them re-send your service books to you.
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Old 11-06-2007, 05:27 PM   #6 (permalink)
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Quote:
Originally Posted by Malkier View Post
Do you have Desktop [CICAL] listed in

Options > Advanced Options > Service Book
yes its listed with a check
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Old 11-06-2007, 05:31 PM   #7 (permalink)
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Quote:
Originally Posted by plsntnrules View Post
yes its listed with a check
That's your calendar service book. Shouldn't have any effect on your address book issue.
Another service book to check for would be the Desktop [SYNC] service book.

Did you notify your BES admin yet?
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Old 11-06-2007, 05:35 PM   #8 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
That's your calendar service book. Shouldn't have any effect on your address book issue.
Another service book to check for would be the Desktop [SYNC] service book.

Did you notify your BES admin yet?
yep
Desktop [SYNC] is also listed with a check.

I have opened up an SR with the helpdesk.

thanks
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