BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-15-2007, 10:01 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: Canada
Model: 7290
Carrier: Rogers
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Update Handheld software

Please Login to Remove!

I downloaded the Handheld software for my 7290 with Roger as the service provider. The current handheld version is 4.0 and found new version 4.1. I have desktop Manager v4.2. When I tried to install the handheld software, I got the message:

After completing the loading operation, you must activate your device wirelessly to continue to send and receive message and use other BlackBerry service. If you do not want to continue with this loading operation, press <Cancel>.

I click <Cancel> for now. Does it mean I have to reactive my BlackBerry with Rogers as well as re-register with the BES server?

Thanks in advance.

Che
__________________
Che
Offline  
Old 11-15-2007, 10:25 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Yes, but I think both of those will happen automatically, or at least you will need to go to Options > Advanced > Host Routing Table and click to Register now. I am just not postive about the 7290, and maybe another user will chime in soon.
Offline  
Old 11-15-2007, 11:06 AM   #3 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

The registration with Rogers will happen automatically and if it doesn't it's easy to register it manually in the host routing table. However, BES activation will only happen automatically if you have an online connection with your company email and Desktop Manager is installe properly to communicate with your email profile. If your computer isn't setup properly then you'll need to contact your IT department for an Activation password to reactivate.
Offline  
Old 11-15-2007, 01:31 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: Canada
Model: 7290
Carrier: Rogers
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So every time I update the handheld software, I need to have the BES admin to reactivate my BES account? Does that I have to go through the complete account setup procedure i.e. via Enterprise activation, enter the password and wait for the sync to complete?

If this is not the right forum, I will post it in the BES admin forum.

Thanks
Che
__________________
Che
Offline  
Old 11-16-2007, 09:16 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: Canada
Model: 7290
Carrier: Rogers
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am updating the device and at the "Wait for device initialization" stage and over 5 minutes and I can still see the hour glass on the HH device. How long will it take for the device to finish the initialization?

The screen said don't disconnect anything until the complete process is done. How long should I wait?

Hope someone that is online will be able to help.

Thanks
Che
__________________
Che
Offline  
Old 11-16-2007, 09:55 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: Canada
Model: 7290
Carrier: Rogers
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

FYI, it finally came back after 10 minutes. Roger works but I did lose the BES stuff.
__________________
Che
Offline  
Old 11-16-2007, 10:13 AM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

I noticed if you update is minor, from 4.0.1.x to 4.0.2.x then BES activation will not be needed. But if you go from 4.0.x to 4.1 or up then it does...But how often you are going to do os upgrade anyway...
Offline  
Old 11-16-2007, 10:16 AM   #8 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

cche, some BBs can take over an hour for that initial reboot after upgrading the OS. Much of that length of time is determined by your collection of phone logs and messages in the database.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.