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Old 11-19-2007, 08:20 AM   #1 (permalink)
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Hello!

We use a BES server, but only for authenticating and sending emails to the device.

I have an odd problem, where a device is enabled for data with our carrier [ vodafone] however, won't recieve any emails, and can only SEND when connected to the laptop, it's configured for with it's profile enabled?

Anyone got any ideas?

Thanks
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Old 11-19-2007, 08:40 AM   #2 (permalink)
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Have you tried a battery pull? Has the device been through Enterprise Activation?
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Old 11-19-2007, 09:23 AM   #3 (permalink)
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Quote:
Originally Posted by Perfect Storm View Post
Have you tried a battery pull? Has the device been through Enterprise Activation?

For some reason, or i'm doing it wrong, we don't use Enterprise activation, just sync with the laptop, and off they go?


I've tried to do an enterprise activation [ i've done this in previous jobs i've been in as the norm ] here they don't use it?

Help.
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Old 11-19-2007, 11:49 AM   #4 (permalink)
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Fixed this!

Apparently dual provisions are required, and once Vodafone amended it to just DATA, and not voice, this fixed it.


Bizarre.
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