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Old 11-19-2007, 04:30 PM   #1 (permalink)
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Default IT Policy on a blackberry 8700G

Please Login to Remove!

Can some 1 tell what does this mean in my general settings it says It policy name: Default?
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Old 11-19-2007, 05:23 PM   #2 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

See blackberryfaq.com re removing IT policy. A policy is something BES admin can put on a blackberry to restrict certain things (software installation, for one example) and/or enforce other things (like passwords, for another example).
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Old 11-19-2007, 05:23 PM   #3 (permalink)
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It means you have a corporate IT Policy on your BB.

Remove IT Policy - BlackBerryFAQ

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Old 11-19-2007, 05:33 PM   #4 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

It's an ebay blackberry, JS.

damian-griffin, that's the "other shoe" I referred to in the other thread.
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Old 11-19-2007, 05:42 PM   #5 (permalink)
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Ah, thanks AI. I see from his prior posts, and he is in good hands with you, if he reads his threads.
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Old 11-19-2007, 05:53 PM   #6 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I don't know about that. I only know two things: A hard reset fixes most issues, see the stickies at the top of the forums, and the address for blackberryfaq (ok...three things).
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Old 11-19-2007, 06:17 PM   #7 (permalink)
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See the FAQ for removing an IT Policy.
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Old 11-19-2007, 07:33 PM   #8 (permalink)
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I think following the Remove IT Policy HOWTO referenced above is what I need to do as well. Doesn't hurt to make sure before I go about it though.

I have an 8700c. A buddy of mine had it before me. The company he works for is standardizing all their Blackberrys to the same model and carrier (moving to all T-Mobile devices company-wide). People who had "old, non-standard devices" were told they could keep them, but would have to activate them under a personal account with the carrier. Since he doesn't need another phone, he gave me his "old, non-standard" 8700.

The handheld was attached to their in-house BES. As a result, it has an IT policy pushed to it that auto-locks the keyboard after 30 minutes of inactivity.

I'd like to remove this, as it's just irritating to have to unlock it every time I pull it out of the holster.

Before I do the "Options, Security Options, General Settings, Wipe Handheld" part (which sounds a bit...dangerous...), I just want to make sure I have a couple of questions answered first that don't seem to be explicitly covered in the blackberryfaq.com article.

1. I'm going to back the device up with the DM before I do anything. Will the backup get restored as part of this process? Will all of my contact information be restored? Will the 3rd party applications that are installed now (yahoo messenger, googletalk, MidpSSH, Spider Solitaire) be restored as well?

2. What about any carrier-specific information like the number that gets dialed when I click the "Call Voicemail" item in the phone menu? Or is all that type of information stored on the SIMM?

I just don't want to do this and be without a phone because I lost some important config info; or be without the applications that I have installed.
If reloading all those apps is a requirement of following this procedure; I'm ok with that. I just want to make sure I know it ahead of time and can collect all the install files.

Do my questions make sense?
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Old 11-19-2007, 08:17 PM   #9 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I haven't done this myself, mcf3782. I do know the backup will store all your user data (PIM info, messages, call logs ...), and I believe your settings (such as profiles, etc) as well. As a worse-case scenario, I'd prepare for having to reinstall your aftermarket applications. Don't know if you will have to; but I'd be prepared. I don't know where the carier stuff like voicemail number comes from.

Is it at all possible that you could ask (or your buddy ask) the IT people who put the policy on the blackberry in the first place to push a new, blank policy to the device?

P.S. If the password is your only problem with the policy, consider the password is a good thing. You may not have any super secret stuff on it, but is there sensitive personal info you'd rather not share if you happened to lose the blackberry?
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Last edited by aiharkness : 11-19-2007 at 08:38 PM.
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Old 11-20-2007, 11:38 AM   #10 (permalink)
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Default It worked..

Just for completeness, I thought I'd post a followup with my results.

Short version for the A.D.D. among us.
Following the above-referenced link about removing the IT Policy works great on an 8700c, preserving all my data and applications.

Longer version with more details..
I installed version 4.3.0.15 of the Blackberry Destop Manager software.

I backed up my 8700c

Because I'm the paranoid type, I copied that backup file off to another machine; then I did another backup.

I downloaded the referenced policy.bin file, and followed the instructions for where to save it, and the regedit edits to perform.

I played (potentially) one last game of Spider Solitaire, just in case.

I disconnected the 8700c from the USB cable.

I removed the battery, and removed my SIMM. This step may not have been necessary; but I was trying to protect my data.

I put the battery back in, then did the "wipe handheld" step.

When the handheld rebooted, it asked me for a password. There did not seem to be a way around it. It required a 5 character password to be set.

I then connected it back to the USB cable. The DM recognized it.

I restored the backup I made before I started this.

ALL of my data and applications were restored. All my contacts. The icons on the home screen came back in the order I had them in. All the third party applications (MidpSSH, Googletalk, etc..) came back. It even rememberd the pairing with my Bluetooth headset.

I can now disable the password, and I can select a 1 hour security timeout period, where I could only select a maximum of 30 minutes before I went through this procedure.

There is no reference on the "Settings, Options, Security Options, General Settings" page to an IT Policy on my 8700c any longer.

So. As far as I can tell, my 8700c is back to the state it was in before I did the "wipe". The only difference is that it no longer asks for a password automatically after 30 minutes. It would seem that following the procedure as outlined does indeed work, and does preserve all your data and your applications if you do a backup and then restore that backup after the wipe.

As always, your mileage may vary, batteries not included, void where prohibited, some assembly required, caution - filling may be hot.
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Old 11-20-2007, 11:56 AM   #11 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

That's good news, mcf3782. I understood your caution. I had not read of any catastrophies, but it pays to plan for the worst.
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