Originally Posted by takeshi
That's definitely a good thing to check first.
yep, this was it, i ordered the bb plan on the sero site when i ordered the phone, apparently it didn't get turned on. It took them 70 min, and 3 different people to figure out how to add the bb plan w/sero, just finally got off the phone with them, and got an email from blackberry that i should be receiving email in 20 min.
they were initially trying to put me on the 30$ BB plan (didnt know there was one?) and it wouldn't go, so i am on the 39.99 plan now. Initially they told me i would have to leave sero to get bb plan, i shot that down quick.
thanks for your help everyone!