BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-21-2007, 08:41 PM   #1 (permalink)
New Member
 
Join Date: Nov 2007
Location: Midwest US
Model: 8703
PIN: N/A
Carrier: VzW
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation 4.2.1.106 post upgrade issues VzW

Please Login to Remove!

Just upgraded to the 4.2.1.106 yesterday.
Several problems
1. It deactivated my BES.
And I'm still having problems getting it reconnected IT guys are stumped too.

2. About 1/2 the time I can't make out going calls. When dialing I get connecting....that will sit for a long time and not go to a connected state. I can recieve them (I think) but I cannot make them. I thought it was the Zen theme so I tried the VzW default. I notice if I change themes I can make calls initially but after the handset sits awhile it doesn't work again, themes don't seem to be the issue. SMS seems to be about the same too. I can get them but can't seem to send them about 1/2 the time and when I can send SMS it doesn't seem coincide with the voice call issue. After I get a call or a SMS I can make outbound calls and SMS. BIS continues to work without issues.

The problem making calls is a major issue. I have a technical incident open with VzW, they haven't seen/heard of the problem yet.
I've tried having them send new service books down.
It registers with the network just fine.

Got any ideas?

Best regards
Scott

32BADBEA
Offline  
Old 11-22-2007, 06:51 AM   #2 (permalink)
No longer Registered.
 
Dawg's Avatar
 
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,963
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

should have posted this in the updtae thread instead of creating a new thread. That way people have only one spot to find help..

Havent seen any of these issues
Offline  
Old 11-26-2007, 10:33 AM   #3 (permalink)
New Member
 
Join Date: Nov 2007
Location: Midwest US
Model: 8703
PIN: N/A
Carrier: VzW
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK all herexxx8217;s the scoop. I had to uninstall the 4.2 and 4.1 off my PC then reinstall the 4.1 in order for the DM to allow me to revert back to 4.1.
Post installation; all is well again. The handset functions as it did before. I am going to reapply the 4.2 just to see if I can duplicate the problems.
The problems again are:
1. After the handset sits then times out the screen and keyboard locks; outbound calls and SMS do not connect. When an outbound call is attempted the message is "connecting".....it will stay this way indefinitely. SMS will have the clock icon and never deliver UNTIL and inbound call is received. Following an inbound call the handset is able to make outbound call and send SMS without problems until the screen and keyboard lock again.

2. Either the new OS reports signal strength more accurately than the 4.1 version or the new 4.2 version fails to maintain stronger signal strength. Donxxx8217;t know but signal strength is consistent and stronger on 4.1

3. I wasnxxx8217;t ever able to get BES to reactivate on the 4.2 OS. Now that I am back on 4.1 I am reconnected (without having to reactivate).

4. BIS and PIN worked fine along with internet the entire time when the outbound calls and SMS wouldnxxx8217;t work.
__________________
Best regards

Scott

32BADBEA
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.