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Old 11-22-2007, 12:34 AM   #1 (permalink)
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Default Roxio Media Manager cannot Detect Device

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Hi guys,

I'm new to this blackberry craze... Im using Blackberry 8707g and I have installed Desktop Software 4.2.2. And below it, I see that my device IS DETECTED (PIN: XXXXXXXX). But when I open Roxio Media Manager, my device is NOT DETECTED, hence the message:

"There is no device connected. Please connect your device in order to view its contents"

see image:

Because of this, I am not able to view the contents of my blackberry and cannot transfer files. Any of you guys have had the same trouble and fixed it? Please help...

Old 11-22-2007, 10:37 AM   #2 (permalink)
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I loaded 4.2 and 4.3 and had no issues. I did read on one of the posts that there were some issues with Roxio and the suggestion was to do a clean re-install and be sure you have 4.2 on the BB. There may be some links the application did not load.
Good luck.

Just a note, I think you double posted this request and that should be avoided.
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Last edited by tsac : 11-22-2007 at 10:42 AM.
Old 11-22-2007, 10:46 AM   #3 (permalink)
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Yes, your BlackBerry device must have at least the 4.2 OS installed on the device before the Media Manager will detect it.
Old 11-22-2007, 11:51 AM   #4 (permalink)
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Double post:

Roxio Media Manager CANNOT detect device 8707G
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