BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 11-22-2007, 12:34 AM   #1 (permalink)
New Member
Join Date: Nov 2007
Model: 8707g
Carrier: globe
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Roxio Media Manager cannot Detect Device

Please Login to Remove!

Hi guys,

I'm new to this blackberry craze... Im using Blackberry 8707g and I have installed Desktop Software 4.2.2. And below it, I see that my device IS DETECTED (PIN: XXXXXXXX). But when I open Roxio Media Manager, my device is NOT DETECTED, hence the message:

"There is no device connected. Please connect your device in order to view its contents"

see image:

Because of this, I am not able to view the contents of my blackberry and cannot transfer files. Any of you guys have had the same trouble and fixed it? Please help...

Old 11-22-2007, 10:37 AM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,833
Post Thanks: 47
Thanked 652 Times in 639 Posts

I loaded 4.2 and 4.3 and had no issues. I did read on one of the posts that there were some issues with Roxio and the suggestion was to do a clean re-install and be sure you have 4.2 on the BB. There may be some links the application did not load.
Good luck.

Just a note, I think you double posted this request and that should be avoided.
If someone helps, tell them by clicking the Thanks button

9810 BES
Z10 on BES

Last edited by tsac : 11-22-2007 at 10:42 AM.
Old 11-22-2007, 10:46 AM   #3 (permalink)
BlackBerry B Boy
jeremyckitching's Avatar
Join Date: Apr 2007
Model: 9700
PIN: 215BE1F8
Carrier: T-Mobile U.S.A.
Posts: 4,243
Post Thanks: 0
Thanked 0 Times in 0 Posts

Yes, your BlackBerry device must have at least the 4.2 OS installed on the device before the Media Manager will detect it.
Old 11-22-2007, 11:51 AM   #4 (permalink)
BBF Moderator
John Clark's Avatar
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,697
Post Thanks: 4
Thanked 107 Times in 75 Posts

Double post:

Roxio Media Manager CANNOT detect device 8707G
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.