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Old 11-26-2007, 06:31 AM   #1 (permalink)
Abs
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Hi

I have 2 device's that the user's have changed the Character's to Arabic by pressing ctr+enter and then locked the device but when you unlock it come up with Arabic, How do i reverse the changes with out wiping the device?


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Abs
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Old 11-26-2007, 12:25 PM   #2 (permalink)
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Options/Language, change to English.
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Old 11-26-2007, 12:27 PM   #3 (permalink)
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JRSCCivic - I believe the device is already locked and he can't unlock it due to the Arabic language...so can't go into Options.

Unless I read that wrong....

I think the only way around it is to wipe the device.
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Old 11-26-2007, 12:29 PM   #4 (permalink)
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He can unlock it with * Send if it's just locked without a password. If it's passworded, then he might be hosed because even a battery pull will reboot the device into a locked state. If there's no password he can battery pull and it will come up unlocked.
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Old 11-26-2007, 04:34 PM   #5 (permalink)
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Hi Guy's

Thanks for the reply.
After the tests what i did and found out the only way around this problem would be that you reload the software via application loader and it will wipe the device and third party stuff & then re load the software & then re-activation with the BES Server ( if you are using one ).
I also tired the remote password via BES Server but that doesn't still work.
That is the only way around but i will confiirm with RIM and then see what there would say about this sympton. and post the reply to RIM here

Once again thanks for all your help
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Last edited by Abs : 11-26-2007 at 04:36 PM.
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Old 12-02-2007, 01:57 AM   #6 (permalink)
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Old 12-02-2007, 02:01 AM   #7 (permalink)
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Quote:
Originally Posted by Abs View Post
Hi

I have 2 device's that the user's have changed the Character's to Arabic by pressing ctr+enter and then locked the device but when you unlock it come up with Arabic, How do i reverse the changes with out wiping the device?


Regards
Abs
so your saying hitting control + enter changes the language to arabic????
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