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Old 11-26-2007, 08:30 AM   #1 (permalink)
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Default Multiple BB server messages

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I get multiple messages in my Gmail inbox every day with subject lines like this:
RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

And the text says:
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.



This morning, there were 30 of them!!

Is there a way to avoid getting these messages? They clog my inbox.

Thanks,
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Old 11-26-2007, 08:39 AM   #2 (permalink)
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Sounds like you mistakenly installed BlackBerry Desktop Manager using the 'Desktop Redirector' option.

You need to uninstall BlackBerry Desktop Manager completely... then reinstall BlackBerry Desktop Manager using the 'BlackBerry Internet Service' option.
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Old 11-26-2007, 02:26 PM   #3 (permalink)
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I tried your advice, and it didn't work. I am still getting these messages. I've lost count of how many of them I've received today - over 50.

Is there some setting I need to change?

Thanks for any help
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Old 11-26-2007, 02:32 PM   #4 (permalink)
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You absolutely uninstalled BlackBerry Desktop manager, and then absolutely re-installed BlackBerry Desktop Manager?
Some people assume that uninstalling is enough. You do need to reinstall it and then connect your BB.

You may also need to remove the service books relevant to Desktop Redirector.

Have a look in Options > Advanced Options > Service Book
and remove anything related to Desktop Redirector.
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Old 11-27-2007, 09:10 AM   #5 (permalink)
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Yes, I fully uninstalled the Desktop Manager, then reinstalled it and connected my BB. I definitely don't have Desktop Redirector installed.

<<Have a look in Options > Advanced Options > Service Book>>

I don't have these choices in my Desktop Manager. Under Options, there is only Connection Settings and Data Folder Settings.

I continue to get these messages, although there have been only 6 or 7 of them this morning, instead of 30. Still, I'd like to get rid of them.

Who do I call for tech support? My carrier (which is Rogers/Canada)?
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Old 11-27-2007, 03:51 PM   #6 (permalink)
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I called my service provider, and they instructed me to delete a file in the Service Book on my device, and that seems to have solved the problem!
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Old 11-27-2007, 06:45 PM   #7 (permalink)
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Quote:
Originally Posted by drsusan View Post
I called my service provider, and they instructed me to delete a file in the Service Book on my device, and that seems to have solved the problem!
That's what I told you to do above.
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Old 11-29-2007, 07:51 AM   #8 (permalink)
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I realize that now, but at the time I was confused about whether you were talking about Destop Manager or the device itself. I still needed to call the service provider to delete the right file from all the ones in the Service Book. In any event, problem is solved and I am grateful. Thanks for your help.
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Old 12-08-2007, 06:20 PM   #9 (permalink)
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Unhappy

Well, I spoke too soon. Today, the server messages are back.
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Old 12-08-2007, 06:30 PM   #10 (permalink)
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What penguin instructed will do it...
Same as the FAQ here.
I keep getting odd emails from RIM - BlackBerryFAQ
and pull the battery on the BB, replace it and let the BB reboot after all is done.

It really does work.
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Old 12-10-2007, 08:17 PM   #11 (permalink)
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I did follow those instructions the first time and the messages stopped for a while, but then mysteriously started again. Maybe the BB is infected with whackitrons

The service rep told me to delete one particular file from the service book, and now I don't remember now exactly which file it was.

I never had Desktop Redirector installed, but I did delete and reinstall Desktop Manager just in case.
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Old 12-10-2007, 08:59 PM   #12 (permalink)
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drsusan, that service book would be the ones with [Desktop] in them, as mentioned in the FAQ link above. Pull the battery and reboot.
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Old 12-11-2007, 08:14 PM   #13 (permalink)
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Well, I followed the directions again, deleting the Desktop service book entry, removing the battery, then rebooting the BB. I hope it "takes" permanently this time, and doesn't become a periodic chore.

Once again, thanks for all the help.

drsusan
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Old 12-16-2007, 09:49 PM   #14 (permalink)
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i was having this problem as well. but i fixed it by opening DM > email settings > general > uncheck redirect incoming messages to your device.

and then went to the advanced tab, checked override address, and used an email that i own but do not use..

i also reinstalled dm before this and installed the one mentioned above, 'BlackBerry Internet Service'.
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