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Old 11-26-2007, 10:31 AM   #1 (permalink)
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Default Desktop Manager Error

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Ok, so made the mistake of upgrading to DM 4.3; real buggy so I uninstalled that and re-installed 4.2 sp2. Now I'm getting the following error: "internal error: see logs" Not very helpful. ANy ideas? Not even sure where to find "the logs". Any help would be appreciated! Oh, I'm on BIS btw.
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Old 11-26-2007, 10:52 AM   #2 (permalink)
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Hello, Cellguy.

At that point do you receive that error? Is it when you're trying to syncronize? The logs can be found by clicking on the Syncronize icon, then click the Configuration tab, then click the 'View Log' button.

There is also a thread around here somewhere with instructions for completely uninstalling Desktop Manager....I don't think just removing it via Add/Remove programs will do the trick (cleanly). Let me see if I can find it.
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Old 11-26-2007, 10:55 AM   #3 (permalink)
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I noticed a similar issue if my PC had any components of Roxio whether it be related to the blackberry or not.

Make sure everything is out.

Is your PC running Vista or XP?
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Old 11-26-2007, 10:56 AM   #4 (permalink)
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Clean install/uninstall of DM:
How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software
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Old 11-26-2007, 11:00 AM   #5 (permalink)
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Thanks, JS!
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Old 11-26-2007, 01:32 PM   #6 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Hello, Cellguy.

At that point do you receive that error? Is it when you're trying to syncronize? The logs can be found by clicking on the Syncronize icon, then click the Configuration tab, then click the 'View Log' button.

There is also a thread around here somewhere with instructions for completely uninstalling Desktop Manager....I don't think just removing it via Add/Remove programs will do the trick (cleanly). Let me see if I can find it.
Yes, happening when I try to sync. Found the log. Only thing it said was: Internal Error #4238.
Translation Canceled!

Not very helpful. I'm going to try the complete removal and reinstall and see if that helps.
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Old 11-26-2007, 04:49 PM   #7 (permalink)
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Quote:
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Worked like a charm. I love this board. You guys all rock!!!
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Old 11-26-2007, 04:50 PM   #8 (permalink)
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Have fun!
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