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Old 11-27-2007, 10:52 PM   #1 (permalink)
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Exclamation 7130c issue, please help!

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I ordered the blackberry 7130c from and ever
> since I turned it on I have been getting a DSP error
> and the phone would freeze and shut down. I went to
> ATT the first time and they advised me to call their
> blackberry IT department. Their IT department told me
> to go to www.att.com/bbdownloads and update the OS
> software. I down loaded the Software For BlackBerry
> Desktop Software v4.2 Service Pack 2 onto my desktop,
> and I also downloaded the BlackBerry Handheld Software
> v4.2.1.154 (Multilanguage) for the blackberry. Once I
> updated the blackberry it worked for 30 seconds and
> then would shut off and turn back on over and over
> again. I haven't been able to connect on a phone call
> for more than 45 seconds. I went back to ATT today
> and they told me that since I have a new version SIM
> card and that I updated the OS software that the only
> thing left to do was a master reset on the device. I
> did the master reset in the store while they watch and
> the phone still is not working properly. It still
> will shut off and turn on for only 25 to 30 seconds at
> a time and I can not do anything on the phone now.

I don't know what to do now, the phone is worthless. Please help!

Last edited by mclainry : 11-27-2007 at 11:00 PM.
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Old 11-27-2007, 11:25 PM   #2 (permalink)
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Where did you get the device? Is it new? If so, return it for another device. Is it used? It's likely some kind of hardware problem since an OS reload didn't fix it.
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Old 11-28-2007, 05:14 PM   #3 (permalink)
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the device was bought off e-bay, and the seller told me to try this website before he takes action to replace it. any advice ?!
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Old 11-28-2007, 05:17 PM   #4 (permalink)
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Yes, call them back and tell them you have been here and Mr. John Clark himself says the device is defective and they need to replace it!

Seriously, it sounds like hardware and there is nothing left to do. Sorry for the trouble you are having.

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Old 11-28-2007, 08:09 PM   #5 (permalink)
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thank you john, you were a big help.
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Old 12-05-2007, 10:19 PM   #6 (permalink)
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Lightbulb Well.

I would turn it on... very quicky go to options, secruity options, general settings, click the track whell , then go to wipe hand held, let it wipe itself then see what happends maybe it will snap out of it? its worth trying.....

do it for laughs and get back to me....... I bet it works:P but, seriously try it
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Old 12-07-2007, 07:19 PM   #7 (permalink)
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its been done more than once and it is still not working correctly, it works better with my sim card out, rather than in.
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Old 12-10-2007, 01:07 PM   #8 (permalink)
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Well, Thats not a hardware problem, Its software. Make sure you'er getting the 4.3 specfic for the 7130c.

other than that i will reserch more and ask me friends...TTYL! Or respond back
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