BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-30-2007, 12:53 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2007
Model: q10
PIN: N/A
Carrier: ATT
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Please help my girlfriend is about to shoot me!!!

Please Login to Remove!

So I was trying to update my girlfriends blackberry 8703 (verizon). I just downloaded and installed the latest blackberry desktop software and handheld software. It was in the middle of update the blackberry when my computer took a shit and reboot. Durring the reboot the blackberry froze and I took the battery out and replaced it. Now the only screen i get on the blackberry is a black and grey screen saying.
blackberry platform 2.3.0.20
savedmessages
options
addressbook
compose
alarm
calendar
when i click on something like options it says error starting net_rim_bb_options_app:module 'net_rim_locationapi' not found.

I uninstalled desktop and handheld software and re installed and connected the device and it says disconnected on the devive manager. So I cant even get it to recognize to start all over. So the blackberry is useless and nobody can help me. Someone please help!@#!@#!@#

Thanks!
Offline  
Old 11-30-2007, 12:57 AM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Then reload the OS again.

(please keep the language clean on our forum. We cater to all ages and workplaces.)

Welcome to the forums.
Offline  
Old 11-30-2007, 12:58 AM   #3 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Welcome to the BBForums.

Make sure you have Desktop Manager installed, you said you did. Should be at least version 4.2, with Service Pack 2, the roxio media software is not required.

Get your OS downloaded. The latest for the 8703 is this:
http://www.blackberryforums.com/gene...-106-cdma.html
You can follow those instructions at that link.

Reboot the PC from start. Run Desktop Manager, now, and see if it connects to the BB. Run App Loader and install theh OS.

If none of that works, you will need to wipe the BB like this, and load the OS, again.
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

It will work.

Then restore apps and data to the BB from a previous backup.

Good luck.
Offline  
Old 11-30-2007, 01:04 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2007
Model: q10
PIN: N/A
Carrier: ATT
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am trying this now, it says Connecting to device... I hope this works, I will keep you posted!
Offline  
Old 11-30-2007, 01:06 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2007
Model: q10
PIN: N/A
Carrier: ATT
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I leave the battery out the whole time correct? How long does it usually say connecting to device... for?
Offline  
Old 11-30-2007, 01:30 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2007
Model: q10
PIN: N/A
Carrier: ATT
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think its working, the application loader wizard is doing its thing.

I had to go to this link and follow these instructions.

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

So now its at load java applications.

Once this is done do I need to open the desktop manager and application loader and re load everything else? Also it shows I have a file named LoaderBackup-(2007-11-29).ipd is that my backup file? How do I restore that so sarah has allher numbers and everything?

Thanks a million!
Offline  
Old 11-30-2007, 02:42 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 8120
PIN: N/A
Carrier: Tmobile
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just click on the Backup and Restore icon in Desktop Manager, and click on the Restore button and locate your ipd file. You can now select which items to restore, or select them all.


Quote:
Originally Posted by Cameronrs5 View Post
I think its working, the application loader wizard is doing its thing.

I had to go to this link and follow these instructions.

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

So now its at load java applications.

Once this is done do I need to open the desktop manager and application loader and re load everything else? Also it shows I have a file named LoaderBackup-(2007-11-29).ipd is that my backup file? How do I restore that so sarah has allher numbers and everything?

Thanks a million!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.