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Old 11-30-2007, 03:38 PM   #1 (permalink)
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Question Outgoing mail not working....

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I can do everything else with my phone... Its set up to receive the mail from my Outlook... my data plan is phenomenal... but I can't reply to my mail messages... I can send text messages however.

Can someone illuminate me on this...

lover!!!!!!!
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Old 11-30-2007, 03:39 PM   #2 (permalink)
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You said you cannot reply to a message. Are you able to compose a new message? are you using BIS or are you on a company BES?
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Old 11-30-2007, 03:42 PM   #3 (permalink)
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BIS... I can compose a reply to my e-mails... they just wont send. I sent a test msg to myself today and no such luck. When I go to view it in my msg section it has a nasty red X next to it.
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Old 11-30-2007, 03:45 PM   #4 (permalink)
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When you open up the sent message, what does it say next to status?
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Old 11-30-2007, 03:48 PM   #5 (permalink)
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The Status is: Unable to compress/encrypt message
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Old 11-30-2007, 03:52 PM   #6 (permalink)
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What have you tried? Have you resent your service books? Have you tried a battery pull?

When did this issue begin? Do you recall installing anything new around the time this issue began?
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Old 11-30-2007, 03:57 PM   #7 (permalink)
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I haven't tried anything but try sending an e-mail to myself.

How do you resend a service book? Didn't know that could be done?
Don't know how to try to do a battery pull...

Its been since the beginning. I bought the phone used. The only things I've installed in it is Mini Opera..
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Old 11-30-2007, 03:59 PM   #8 (permalink)
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Log into your BIS account and there is an option to resend service books. To remove the battery. On the back of the phone slide the Plastic piece labeled "BlackBerry" up and pop the battery door off. Remove the battery with the device powered on for about 30 seconds.
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Old 11-30-2007, 03:59 PM   #9 (permalink)
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At the top of the screen, does it show edge or EDGE? Does it show the name of your carrier or Data Connection Refused?
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Old 11-30-2007, 04:02 PM   #10 (permalink)
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LOL... Battery Pull.. duh... ok.. will try...

The top does not say EDGE... but it does show my carrier
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Old 11-30-2007, 04:03 PM   #11 (permalink)
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What does it show in the upper right hand corner?
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Old 11-30-2007, 04:15 PM   #12 (permalink)
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In the upper right hand corner I see "GPRS" with my signal bars above it
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Old 11-30-2007, 04:31 PM   #13 (permalink)
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A 7100 - of course - GPRS. Thanks.
Please try JSConyers suggestion above. Resend service books.
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