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Old 12-01-2007, 06:49 PM   #1 (permalink)
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Bought my wife a 7100i for Nextel on ebay. When we turned on the phone it came up with an error code: JVM 102, and under that is states Reset. When I hit reset the phone starts to reboot, and then comes up with the same message. I called Nextel, and they advised that the phone is now a paper weight. Any thoughts on this, and is there a way to do a hard reset to see if it clears up the error.
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Old 12-01-2007, 06:53 PM   #2 (permalink)
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Welcome to the forums.

That error means, essentially, that you'll have to remove and reload the OS for that device (I support a lot of those and that's the only fix I've run across).

You can follow these steps accomplish that task:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Good luck.
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Old 12-02-2007, 08:09 AM   #3 (permalink)
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Actually, with the 7100i, that will only fix it for a bit, and then the problem will keep coming back. Its a known hardware issue.
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Old 12-02-2007, 04:00 PM   #4 (permalink)
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I attempted the above method, and could not get it to work. I have decided to send it back the person I purchased it from for a refund. Now with that being said, I just bought another 7100i. Do I have to worry about this same problem with this one?

Thanks for the help.
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Old 12-02-2007, 08:59 PM   #5 (permalink)
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Does she need the PTT funcationality? If not can you migrate her to a Sprint device?
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Old 12-09-2007, 12:33 PM   #6 (permalink)
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Ya, she needs the push to talk. All her company employees are on Nextel.

Thanks for the help with this issue. Her new phone is working great.
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