BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-05-2007, 04:33 PM   #1 (permalink)
New Member
 
Join Date: Dec 2007
Model: 9780
PIN: N/A
Carrier: Manx Telecom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8707v Wireless contacts

Please Login to Remove!

Hi, new here and pretty new to BB's.

I am having an issue. A user has been on a wired service using the desktop software to reconcile but I have just attempted to move them to fully wireless. After wireless enterprise activation I can't for the life of me get the wireless reconcile option to appear in contacts options and none of the contacts are coming across. The device has been wiped several times and the bes account re-created to no avail. Email seems to be reconciling okay. Other first time users of Blackberry gone straight to wireless have been fine. Is this a common problem, is there anything I can try other than continually attempting wireless activation with a new code until it does appear? Or is there something I should be getting my BES admins to try.

Any pointers greatly appreciated.

Cheers
Offline  
Old 12-06-2007, 02:48 AM   #2 (permalink)
New Member
 
Join Date: Dec 2007
Model: 9780
PIN: N/A
Carrier: Manx Telecom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Reading through this site I thought I'd try deleting the desktop [sync] servic book and undeleting it. For a second the wireless option yes appeared in contacts. Then the service began initializing again which I left overnight but the address book service hung on initializing and was still there this morning and the wireless option has gone again.

Any idea why this might be hapening. Would it be worth trying a new BB user on the same BB to see if their contacs sync wirelessly.

Its Lotus Notes email by the way.

Regards
Offline  
Old 04-18-2008, 04:17 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: Vodaphone
Posts: 52
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

I am having the same problem. One of my users had a BB working fine, we then upgraded his handset to the Curve and the option on the contacts just isn't there to sync the address book (names.nsf).

Any one have any ideas?!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.