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Old 12-06-2007, 09:52 AM   #1 (permalink)
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Default 8700g not detected with Win Vista

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Greeetings,

I've setup and used the 8700g on an XP Pro laptop without a prob, but when I try to set it up on a new Vista laptop, the BB desktop software (4.2 I believe), doesn't detect the BB even though Vista detects that a USB device is attached to the laptop.

Has anyone experienced this, any ideas?

Thank you,
Paul Orticoed
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Old 12-06-2007, 09:58 AM   #2 (permalink)
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Make sure the BlackBerry is disconnected from the PC when installing the Desktop Manager software.
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Old 12-06-2007, 10:07 AM   #3 (permalink)
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Quote:
Originally Posted by d_fisher View Post
Make sure the BlackBerry is disconnected from the PC when installing the Desktop Manager software.
Hi,

I installed the DM s/ware before I physically plugged in the BB, went to setup the sync options, clicked 'Detect' and the DM never found the BB.
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Old 12-06-2007, 01:43 PM   #4 (permalink)
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i am having the same problem with my curve, but cannot seem to find a solution
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Old 12-06-2007, 02:05 PM   #5 (permalink)
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I'm not trying to be a troll, but there's a reason why everyone is going back to XP, Vista doesn't work right.

You may have to contact microsoft directly by opening a tech support ticket with them (assuming you have a legally acquired copy).

-Dan
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Old 12-09-2007, 03:37 PM   #6 (permalink)
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It's possible your mobo drivers need to be updated. There was also a specific Vista update that dealt with USB connections not being recognized properly when system RAM installed was greater than 2GB. I had an external USB drive that was not being detected and I have an Nvidia nForce EHCI controller on my ASUS mobo.

This Vista update resolved this problem:

Stop errors occur on a Windows-based computer that has 2GB or more of RAM and is using an NVIDIA nForce USB controller
"This is a reliability update. Install this update to resolve reliability issues with some USB hardware devices and controllers."

I'm not saying this is your problem specifically however, generally, USB connectivity may be more general in scope than just the BB device itself benig recognized by the system.
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Old 12-11-2007, 09:43 AM   #7 (permalink)
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Have you tried turning on the UAC?? I did that and mine worked no problem. Good luck
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