BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-07-2007, 08:25 AM   #1 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default email authentication issue

Please Login to Remove!

BB8830, Sprint, BIS.

Our email domain host (Charter) recently began required authentication from our Outlook Express accounts in order for our office staff to be able to send emails. If I understand correctly, this means the Charter server checks our email id and password prior to accepting the email message we're sending to be sure it's coming from a legitimate account / user and not from a spam source.

Since that change, I can no longer send myself or anyone else in my office an email from my blackberry. I can send email to anybody else with no problems.

When I send myself an email, I get a message that says the email is undeliverable, authentication is required to send email as [email address].

I've talked to both Sprint and Charter tech support and, of course, they're pointing at each other and neither can offer me a solution.

Thanks,
Offline  
Old 12-07-2007, 08:30 AM   #2 (permalink)
BlackBerry Master
 
djm2's Avatar
 
Join Date: Jul 2007
Model: 9780
PIN: N/A
Carrier: T-Mobile
Posts: 4,632
Post Thanks: 28
Thanked 12 Times in 12 Posts
Default

I believe that is an option you can change on the setup for BIS at Sprint. My outgoing server requires authentication, and I suspect (working from memory) that I did it there. Log on to the Sprint site and edit your account.
Offline  
Old 12-07-2007, 08:38 AM   #3 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for your post.

I have thoroughly gone through the Sprint BIS site where I maintain my account and have also asked the Sprint tech service phone support about it. I can't find anything on the BIS site that deals with authentication and the phone support tells me they don't have any authentication check option.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.