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Old 12-13-2007, 05:33 PM   #1 (permalink)
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Default Sprint 8830 Data and Email in Thailand

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So I bought my wife an 8830 to use on a trip to Southeast Asia. She is in Thailand now and can call me on one of the Thai GSM networks just fine, but is so far unable to get any data, and I cannot figure out why.

I set her up on the Sprint international data plan before she left. Sprint indicates on their website that this blackberry should work in Thailand. And my wife is not in the boonies--she's in Bangkok right now.

Is there anything else I need to do to get international data/email up and running abroad on the Sprint 8830?

If anyone has used their 8830 abroad on GSM networks in general, or in Thailand in particular, and has any thoughts or suggestions please let me know. My wife is technologically inept so helping her remotely from here is a bit of a challenge, to say the least. She is eager to get it going since she runs her own small business and has now been out of touch for a few days with her clients/contacts.

Thanks
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Old 12-13-2007, 05:47 PM   #2 (permalink)
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Has she tried connecting to a different GSM network? Manage Connections>Mobile Network Options she should be able to scan for all available networks and select a different provider. I needed to do that once in the UK.
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Old 12-13-2007, 05:47 PM   #3 (permalink)
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PM sent.

I have a Sprint 8830 Traveler Tips that I can send, but it's too large to post (it's in .pdf format).
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Old 12-13-2007, 06:26 PM   #4 (permalink)
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Hi,

I was stationed in SE asia and lived in Bangkok - make sure the GSM plan has data. Most prepaid plans in the area do not have access to data plans...

PM me if you have more questions.
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Old 12-13-2007, 06:49 PM   #5 (permalink)
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She is not using a foreign carrier's GSM sim card. The 8830 has its own sprint sim card, and with this card in, she can call me but cannot get data.

Where is that option in the menu? I am looking at my 8703 here in the states and cannot see it. But I did have her search for available networks, and based on what the RIM guy on the phone told me, I had to find one that was in bold letters in the list that comes up when you go to options> advanced options>host routing table.

My wife claims she did this, but could not find anything in bold (i.e., could not find a GSM network that was data capable in Bangkok). I don't believe this is accurate.

Thanks for your help. I will continue to try to troubleshoot.
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Old 12-13-2007, 06:53 PM   #6 (permalink)
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I have used AIS in Thailand before, but it all depends on what carrier Sprint has chosen as their roaming partner in Thailand!
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Old 12-13-2007, 07:00 PM   #7 (permalink)
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For Thailand they use Thailand Orange or DTAC. Here is how to manually select a network:

Manually Selecting a Network xxx8211; While traveling you may need to select a different carrier or technology to be able to access data features. A list of carriers that provide data services are available at International Roaming.
- Click Manage Connections > Mobile Network Options.
- Select Network Mode and click the trackball.
- Select GSM to allow connections to GSM networks only.
- Select Network Selection Mode and change to Manual. A list of available carriers will be presented.
- Select the carrier that offers data service according to the link bove.
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Old 12-14-2007, 09:01 AM   #8 (permalink)
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How long before she left did you set up the international data plan? I was in France right after (about 5 days) I got my 8830 and could get cell coverage but no data...called Sprint and tried a number of things and nothing worked. I was there for 2 weeks and left for London for 3 days...as soon as I landed in London I noticed data was working. When I arrived back in Paris, it took a few minutes but did start working on its own. No idea what caused it to start working, but I have read reports from others that it can take several weeks to start working for some reason..and my experience seems to reflect that.
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