BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-20-2007, 08:12 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 8300
PIN: N/A
Carrier: Cellular one
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Hour Glass Icon won't go away. Can't change mode.

Please Login to Remove!

I just received a new Blackberry 8700q this afternoon. I begain charging the battery 4 hours ago. The only image that will show on my screen is an hour glass icon, on a white background. Nothing I do will change it to any other mode. What should i do?
Offline  
Old 12-20-2007, 09:57 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,911
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

Rob, welcome to the BBForums.

New? From a retail store, or where? If brand new, return it first chance for another.
Offline  
Old 12-20-2007, 10:00 PM   #3 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,703
Post Thanks: 4
Thanked 112 Times in 79 Posts
Default

If it's not new you can't take it back and it doesn't boot up in about 20-30 minutes then I would follow the procedure below:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
Offline  
Old 12-20-2007, 10:13 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 8300
PIN: N/A
Carrier: Cellular one
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It is brand new, fresh out of the box from a commercial sales rep from Cellular One. I think I'll just return it tomorrow and ask for a replacement. thanks for your replies.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Intel SL623 Pentium 4 Processor 2.00 GHz, 512K Cache, 400 MHz FSB
$20.0
Intel SL623 Pentium 4 Processor 2.00 GHz, 512K Cache, 400 MHz FSB pictureLGA2011 Processor Tray for Intel Xeon E5 E7 52.5 x 45 mm CPU - Qty 4 fits 40
$17.97
LGA2011 Processor  Tray for Intel Xeon E5 E7 52.5 x 45 mm CPU - Qty 4 fits 40 picture2pc Zeon Dental Head Lamp Bulb Orascoptic Xeon Illuminator Surgical CoolSpot II
$15.98
2pc Zeon Dental Head Lamp Bulb Orascoptic Xeon Illuminator Surgical CoolSpot II pictureNew HP Proliant DL380 Gen4/ML370 Server Intel Xeon Processor 311584-B21
$64.99
New HP Proliant DL380 Gen4/ML370 Server Intel Xeon Processor 311584-B21 pictureHP DL380G6 PROLIANT RACK SERVER 2X INTEL XEON X5660 12GB RAM D526333
$250.0
HP DL380G6 PROLIANT RACK SERVER 2X INTEL XEON X5660 12GB RAM D526333 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.