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Old 12-20-2007, 08:12 PM   #1 (permalink)
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Default Hour Glass Icon won't go away. Can't change mode.

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I just received a new Blackberry 8700q this afternoon. I begain charging the battery 4 hours ago. The only image that will show on my screen is an hour glass icon, on a white background. Nothing I do will change it to any other mode. What should i do?
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Old 12-20-2007, 09:57 PM   #2 (permalink)
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Rob, welcome to the BBForums.

New? From a retail store, or where? If brand new, return it first chance for another.
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Old 12-20-2007, 10:00 PM   #3 (permalink)
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If it's not new you can't take it back and it doesn't boot up in about 20-30 minutes then I would follow the procedure below:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
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Old 12-20-2007, 10:13 PM   #4 (permalink)
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It is brand new, fresh out of the box from a commercial sales rep from Cellular One. I think I'll just return it tomorrow and ask for a replacement. thanks for your replies.
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