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Old 12-20-2007, 10:14 PM   #1 (permalink)
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Default Broken Headphone Jack=Warranty? Replacement Jack?

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As the title states, the headphone jack on my 8820 broke the other day. Not exactly sure how it happened, but I noticed the jack was almost oval shaped. After moving my Seidio adapter around in the jack for awhile, half the plastic part of the jack came out. Now the sound is intermittent and there's a bad connection... as expected.

I'm currently with AT&T. What do you guys think about claiming this as warranty, and not getting charged the $250.00 they say they'll charge you if they don't accept it as warranty? I was also thinking about claiming that it's constantly dropping calls and such, and have them send me a warranty replacement that way....

Also was thinking of getting a replacement jack, and just soldering it in myself. I'm very proficient at that, but know that could definitely muddy up the waters in the future if there's some other legit warranty issue.
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Old 12-20-2007, 10:21 PM   #2 (permalink)
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I think I'd take the chance at warranty and worst case, paying $250. That's less than buying a new BB even if they don't cover it.
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Old 12-20-2007, 11:48 PM   #3 (permalink)
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I would do whatever is honest.
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Old 12-20-2007, 11:50 PM   #4 (permalink)
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I don't see anything dishonest going on here....
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Old 12-21-2007, 12:13 AM   #5 (permalink)
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Quote:
Originally Posted by wiscaudi View Post
I was also thinking about claiming that it's constantly dropping calls and such, and have them send me a warranty replacement that way.....
???
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Old 12-21-2007, 05:44 PM   #6 (permalink)
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Commendable.

Ok Ok. I'll get AT&T on the horn and tell them about my jack. As John Clark said, $250.00 is still cheaper than a new device.
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Old 12-22-2007, 09:27 AM   #7 (permalink)
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wiscaudi, let us know how it went! I know there are a lot of differences with providers. With Verizon I would have two choices. (1) Use the headset insurance which covers the device for any reason ($50 Deductible, and can be used no more than twice a year.) (2) Call and tell them that the headphone jack broke and shouldn't have because of the age of the device. Either way I believe Verizon would have taken care of the situation. I am curious to see how AT&T handles it.
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Old 12-22-2007, 12:10 PM   #8 (permalink)
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Will do. This is the first phone I haven't had insured (AT&T doesn't offer it on Blackberrys). AT&T states that if they do end up denying your warranty claim and you have insurance, they will submit it to the insurance company instead of charging the $250.00.
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Old 12-22-2007, 12:15 PM   #9 (permalink)
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That stinks that they don't offer insurance on Blackberry's ... That would be a deal breaker for me "Was one of the deal breaker's for the iPhone." I sure hope that Verizon doesn't adopt that policy anytime soon.
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