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Old 12-24-2007, 05:26 AM   #1 (permalink)
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Hi all

How do I reload software on Blackberry 8800? I have used the desktop manager but can not find what I need. I have used the option where it says back up information which I have done. Once I have done that what do I do?

Also would restore factory settings make the the blackberry work again? the problem is the os.
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Old 12-24-2007, 06:54 AM   #2 (permalink)
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Originally Posted by Krishane View Post
Hi all

How do I reload software on Blackberry 8800? I have used the desktop manager but can not find what I need. I have used the option where it says back up information which I have done. Once I have done that what do I do?

Also would restore factory settings make the the blackberry work again? the problem is the os.
Here is an instruction link for Verizons new OS. You don't display who your carrier is, but the general install instructions may help.


Latest 8830 OS--CDMA from Telus

BlackBerry Handheld Software v4.2.2.322 (Multilanguage)

Package Version: 4.2.2.322
Consisting of:
Applications: 4.2.2.176
Software Platform: 3.0.0.76
File name: 8830EFS_PBr4.2.2_rel322_PL3.0.0.76_A4.2.2.176_Telu s_Mobility.exe
File size: 70.18MB

Telus Download:https://www.blackberry.com/Downloads...E607FE7CC0E1A0

Verizon Download: BlackBerry® Software Updates


To install this update on ANY carrier's CDMA 8830:
1. Download and install the latest version of Desktop Manager
2. Donwload this OS and install it to the PC.
3. Delete the vendor.xml file located in c:\program files\common files\research in motion\apploader (this step is necessary any time an OS is installed from a different carrier than what is branded on the BB.)
4. Plug in BB and open Desktop Manager. You should be prompted to upgrade.

(Link to previous OS thread click here.
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Old 12-24-2007, 06:56 AM   #3 (permalink)
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Great, except the poster has an 8800 (not an 8830) and this will not help....

Krishane - what are you trying to do? Wipe out the BlackBerry totally and reload it? Do you have a backup? Do you care about any existing applications?
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Old 12-24-2007, 08:23 AM   #4 (permalink)
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Great, except the poster has an 8800 (not an 8830) and this will not help....

Krishane - what are you trying to do? Wipe out the BlackBerry totally and reload it? Do you have a backup? Do you care about any existing applications?
The problem with blackberry 8800 on o2 network(UK) is that when I try to use text or just generally press buttons the screen keeps changing and menus keepin popping up. So I have been informed that the OS needed installing. I do not want to lose the information on it. So I have used the desktop manager and clicked on back up which saved a file. So I think I have a copy.

What I want to do is reload the os which will hopefully mean it will work correctly without anymore problems. After this I can copy the files I saved back on to the blackberry.
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Old 12-24-2007, 09:01 AM   #5 (permalink)
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First question - have you tried popping the battery out and then back in?

If yes, and that didn't help, they you can easily reload the software.

Check out the FAQ at Main Page - BlackBerryFAQ - there is a page on how to upgrade the handheld OS (the process does a backup first, and a restore last) - How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ

Download the latest OS for your specific BlackBerry (the 8800) and take it from there.
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Old 12-24-2007, 09:22 AM   #6 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
First question - have you tried popping the battery out and then back in?

If yes, and that didn't help, they you can easily reload the software.

Check out the FAQ at Main Page - BlackBerryFAQ - there is a page on how to upgrade the handheld OS (the process does a backup first, and a restore last) - How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ

Download the latest OS for your specific BlackBerry (the 8800) and take it from there.
Yes tried the battery pull. Will do as instructed and will post up outcome. Thanks
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Old 12-24-2007, 05:06 PM   #7 (permalink)
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loaded new os on the blackberry is now worse flicking atormatically from one screen to another, totally unable to use. Any advice on what to do? I am thinking I should get it exchanged for another one.
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Old 12-24-2007, 05:14 PM   #8 (permalink)
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I would say so. That doesn't sound normal.
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