BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-27-2007, 05:34 PM   #1 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default e-mail Delivery Speed

Please Login to Remove!

In the past I usually recieve an e-mail on my BB about 5-10 minutes after I recieve it on Outlook.

Over the past week or so, I have been getting some e-mails on my BB before it comes to Outlook.

But today it would go back and forth, and I would get 5 and 6 e-mails at a time on my BB that were sent minutes apart.

Is it simply network bottle neck? Or is this a common thing with Sprint not shared by other networks?
Offline  
Old 12-27-2007, 05:38 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

If you are on BIS and a POP account, you will normally get your email in a 15 minute cycle. If email is found on your server, it will check again in 2 minutes--if nothing, back to the 15.

The exception is Yahoo, GMail and some domains hosted by GoDaddy with IMAP servers. Those are instant push.

Bottlenecks and slowdowns do occur.
Offline  
Old 12-27-2007, 05:42 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
SheepDog's Avatar
 
Join Date: Oct 2007
Location: Sanford FL
Model: 8830
PIN: ask if you need it
Carrier: Sprint
Posts: 491
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I dunno. I see the same thing. If I send a pin it is instant. (BB servers) an email from my wifes work goes from florida to wichita and back to FL then to my BB. This takes a minute or two usually. If I send an email from my BB to my home email acct it comes back to my BB within a few seconds usually.

sometimes the same above emails take 15 minutes or more. who knows? the speed of light is only between bottlenecks I guess!
__________________
Sheepdog-Protecting the flock!
still using 4.2.2.176 *yawn*
Offline  
Old 12-27-2007, 05:45 PM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

PIN is always instant. As is any email to your @yourcarrier.blackberry.net address. I forgot to mention that above.
Offline  
Old 12-27-2007, 05:46 PM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Ditto JS. And when you say Outlook, how are using it? Is it accessing email via personal ISP, retrieving email at some interval, or are you using an enterprise server which notifies you immediately when email is delivered?
__________________
- Ira

Last edited by aiharkness : 12-27-2007 at 05:47 PM.
Offline  
Old 12-27-2007, 05:51 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Also, for perspective, if I send email to my blackberry from, say, yahoo or my personal ISP, it takes mere seconds to arrive. If I send via my employer's servers it can take from mere seconds to minutes to many minutes.
__________________
- Ira
Offline  
Old 12-27-2007, 05:55 PM   #7 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Okay...

I am hosted by GoDaddy, which is instant Push. But it is not consistant what-so-ever on how long it takes to get to me.

I can recieve my messages on outlook by using the simple smtp settings. But to send them I have to activate the SMTP Relay with GoDaddy, which send messages out immediately.
Offline  
Old 12-27-2007, 05:58 PM   #8 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ooo, and I have Outlook set to send and recieve every 1 minute...
Offline  
Old 12-28-2007, 01:25 PM   #9 (permalink)
Knows Where the Search Button Is
 
rumpole's Avatar
 
Join Date: Jan 2006
Location: CT
Model: 8320
Carrier: T-mobile
Posts: 42
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm on BES and my emails to Outlook appear on my BB before they show up on Outlook.
Offline  
Old 12-28-2007, 01:54 PM   #10 (permalink)
BlackBerry Extraordinaire
 
kjjb0204's Avatar
 
Join Date: Jul 2007
Location: USA
Model: 9630
Carrier: VZW
Posts: 1,813
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

On BES and I have a BIS email account set up as well. Emails to both appear on my blackberry within five seconds, on desktop Outlook in about ten seconds.
Offline  
Old 12-28-2007, 02:03 PM   #11 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by kjjb0204 View Post
On BES and I have a BIS email account set up as well. Emails to both appear on my blackberry within five seconds, on desktop Outlook in about ten seconds.
But in itself, BIS is not instant, except as described above. Just saying you are on BIS and it is instant, helps little.
Offline  
Old 12-28-2007, 02:30 PM   #12 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If I am not mistaken, I am on the Sprint BIS. And I am on GoDaddy which is instant push.

Is there any idea on what I can do to fix this, or what I may be able to look for to resolve it?

Because I am sitting at my desk, watching e-mail notifications pop up on my computer screen, and there is no consistancy between the time one e-mail is recieved on my BB and the next.

Example:

Recieved one e-mail on Outlook at 1:55 , recieved on BB at 2:05 - 10 minutes
Recieved another on Outlook at 2:18, recieved on BB at 2:24 - 6 minutes
Recieved another on Outlook at 2:21, recieved on BB at 2:24 - 3 minutes

No consistancy...

Last edited by thelastcion : 12-28-2007 at 02:31 PM.
Offline  
Old 12-28-2007, 02:49 PM   #13 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I don't know anything about GoDaddy, but from your data it looks to be behaving like a regular internet email setup that is polled. I thought it was the delay that you had issue with, but here it's the variability. If this were one of my ISP accounts, that would be fine.

Also, see JSander's post again. The polling is every ten minutes or whatever (maybe 15) until email is found, then the polling is more frequent until the inbox is empty.

If GoDaddy is suposed to be instant (like Yahoo), try deleting it in BIS, wait awhile, and add it back. For good measure you can also delete service books for the GoDaddy account before you add it back on BIS. That method would work often when Yahoo sync would foul up on some of us.
__________________
- Ira

Last edited by aiharkness : 12-28-2007 at 02:55 PM.
Offline  
Old 12-28-2007, 02:54 PM   #14 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

GoDaddy alone is NOT instant push. I don't know who told you that. GoDaddy with using their IMAP servers is instant. The normal GoDaddy POP servers are not instant.

I know, I have GoDaddy accounts. It alone is not instant. You need to ask GoDaddy how to set your account for their IMAP servers, or check their site.

Finally, comparing times and minutes of mail received is absurd. It's like timing my 6 year old racing against your 15 year old. Your Outlook could be set to receive every 15 minutes or every 2 mins. RIM and your carrier are not on the same schedule as your Outlook. Additionally, at anyone moment there could be some slight bottleneck you and I are not aware of, with your carrier or RIM.

Again, BIS works roughly as described above.

Last edited by JSanders : 12-28-2007 at 02:59 PM.
Offline  
Old 12-28-2007, 02:57 PM   #15 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Forget what I say about deleting GoDaddy in BIS.... I see JS's newest post.
__________________
- Ira
Offline  
Old 12-28-2007, 03:19 PM   #16 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JSanders View Post
GoDaddy alone is NOT instant push. I don't know who told you that. GoDaddy with using their IMAP servers is instant. The normal GoDaddy POP servers are not instant.

I know, I have GoDaddy accounts. It alone is not instant. You need to ask GoDaddy how to set your account for their IMAP servers, or check their site.

Finally, comparing times and minutes of mail received is absurd. It's like timing my 6 year old racing against your 15 year old. Your Outlook could be set to receive every 15 minutes or every 2 mins. RIM and your carrier are not on the same schedule as your Outlook. Additionally, at anyone moment there could be some slight bottleneck you and I are not aware of, with your carrier or RIM.

Again, BIS works roughly as described above.

The reason for compairing is not absurd when you are considering that we are an emergency responce orrientated operation. We respond the natural disasters all over the country and information is critical.

3 minutes can literally mean the difference of millions of dollars.

Now we do have a Direct Push server with GoDaddy, so that is why I was curious if it was an issue only with me or if others experienced the same issue on sprint or other carriers as well...
Offline  
Old 12-28-2007, 03:27 PM   #17 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Just curious, if push email is so critical, why GoDaddy in BIS instead of using an @carrier.blackberry.net address?
__________________
- Ira
Offline  
Old 12-28-2007, 03:32 PM   #18 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Because we havn't always had BB's.

And the reason for GoDaddy is because if our server goes down at home and we are in Seattle or Miami, I will still have connectivity.

I know it was the fast dirty way, but now we need to fix it and get things working properly...
Offline  
Old 12-28-2007, 03:52 PM   #19 (permalink)
Thumbs Must Hurt
 
jaltig's Avatar
 
Join Date: May 2007
Model: 7100i
PIN: N/A
Carrier: Nextel
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The only way you are going to get that consistency (coming from an emergency responder and full time IT geek) is move to BES and your own mail system (if your dealing with millions of dollars this should be a drop in the bucket). Other wise I would recommend moving to a hosted BES solution or look into a different means of communications.

Don't get me wrong - I live and die by my email - but I would never rely on it for an emergency notification - you have to have instant feedback.

It sound as though this solution was poorly thought out and I'm suprised you haven't been sued if this were a life or death situation

btw - JS is dead on with everything he told you (wanting to compare is not absurd - but to think that you would get consistent - comparable data is definately absurd)

just my 2 cents - stepping away from the soap box now

jim
Offline  
Old 12-28-2007, 04:12 PM   #20 (permalink)
Knows Where the Search Button Is
 
thelastcion's Avatar
 
Join Date: Dec 2007
Location: Magnolia, TX
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

General Contracotrs not medical personel...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.