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Old 12-28-2007, 08:53 AM   #1 (permalink)
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Default Internet E-mail not going away after hard wipe

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Just got a blackberry the other day for work, it was wiped about 3 times and we setup my BES account but I am still recieveing personel e-mail from the guy who had the Blackberry before me. It says it recieved it from unknown (its an optonline account). Tried all the settings and hard wipes. I've been searching this fourm since yesterday morning haven't found anything that would help. Any ideas? (there's no cmime in service book for this account either...it does not exsist on the handheld but comes through in the message folder with my BES account).
Thanks in advance
-Bry
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Old 12-28-2007, 08:58 AM   #2 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

The BIS setup is done at the carrier's BIS site, and removed there. Talk to previous owner, if you can, or talk to carrier, to remove BB from previous owner's account.
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Old 12-28-2007, 09:11 AM   #3 (permalink)
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The previous owner has to contact the carrier and have them cancel the BIS account. If it is a company paid for device, then have the BES Admin do it.
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Old 12-28-2007, 10:12 AM   #4 (permalink)
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I was able to contact the previous owner, we tried every username and password he can think of and none of them work. Even the username for which the email is setup for. We also tried the carrier's website....still nothing.
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Old 12-28-2007, 10:20 AM   #5 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Have previous user call carrier's help line..... Ask to either cancel the BIS service or at least remove that blackberry from his account.
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Old 12-28-2007, 11:59 AM   #6 (permalink)
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The previous owner needs to call the carrier and have them delete/cancel their BIS account. This will release the IMEI and PIN for you to use.

Why is everyone so afraid to pick up the phone and call?
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Old 01-16-2008, 04:26 PM   #7 (permalink)
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re-read the question.... contact the previous user. have them change it.

Last edited by ChkUr6 : 01-16-2008 at 04:27 PM.
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Old 01-17-2008, 04:12 PM   #8 (permalink)
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Contact the person who is in charge of phones for your company. Have them call customer service of Wireless provider to expain the situation. They should be able to delete the email accounts. If it is a business account you might need the federal tax id number. I had this exact problem with cingular and they were able to correct the issue using the steps above.


JT

Last edited by joey322 : 01-17-2008 at 04:14 PM.
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