BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-28-2007, 07:53 AM   #1 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8705
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Internet E-mail not going away after hard wipe

Please Login to Remove!

Just got a blackberry the other day for work, it was wiped about 3 times and we setup my BES account but I am still recieveing personel e-mail from the guy who had the Blackberry before me. It says it recieved it from unknown (its an optonline account). Tried all the settings and hard wipes. I've been searching this fourm since yesterday morning haven't found anything that would help. Any ideas? (there's no cmime in service book for this account either...it does not exsist on the handheld but comes through in the message folder with my BES account).
Thanks in advance
-Bry
Offline  
Old 12-28-2007, 07:58 AM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,715
Post Thanks: 15
Thanked 499 Times in 486 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

The BIS setup is done at the carrier's BIS site, and removed there. Talk to previous owner, if you can, or talk to carrier, to remove BB from previous owner's account.
__________________
- Ira
Offline  
Old 12-28-2007, 08:11 AM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,029
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

The previous owner has to contact the carrier and have them cancel the BIS account. If it is a company paid for device, then have the BES Admin do it.
Offline  
Old 12-28-2007, 09:12 AM   #4 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8705
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I was able to contact the previous owner, we tried every username and password he can think of and none of them work. Even the username for which the email is setup for. We also tried the carrier's website....still nothing.
Offline  
Old 12-28-2007, 09:20 AM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,715
Post Thanks: 15
Thanked 499 Times in 486 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Have previous user call carrier's help line..... Ask to either cancel the BIS service or at least remove that blackberry from his account.
__________________
- Ira
Offline  
Old 12-28-2007, 10:59 AM   #6 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,029
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

The previous owner needs to call the carrier and have them delete/cancel their BIS account. This will release the IMEI and PIN for you to use.

Why is everyone so afraid to pick up the phone and call?
Offline  
Old 01-16-2008, 03:26 PM   #7 (permalink)
New Member
 
Join Date: May 2006
Model: 8700
Carrier: Cingular
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

re-read the question.... contact the previous user. have them change it.

Last edited by ChkUr6 : 01-16-2008 at 03:27 PM.
Offline  
Old 01-17-2008, 03:12 PM   #8 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8700
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re:

Contact the person who is in charge of phones for your company. Have them call customer service of Wireless provider to expain the situation. They should be able to delete the email accounts. If it is a business account you might need the federal tax id number. I had this exact problem with cingular and they were able to correct the issue using the steps above.


JT

Last edited by joey322 : 01-17-2008 at 03:14 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.