BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-08-2008, 09:15 AM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Location: Seminole, FL
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Crap! Did BlackBerry screw me again?

Please Login to Remove!

O man I think I got screwed over again by BlackBerry. Let me set the story up and you all tell me if I made the right decision.

I got the Pearl back in March of last year, the phone worked great up untill October when the track ball stopped working. No big deal I called them and they sent me a new phone. After I got the new phone is when all the problems started. I use the phone as a tethered modem and it locks up constantly with the new phone, as well as I cant send or receive pictures, plus it will never go into the tzones website (obviously I have T-Mobile) The tethered modem feature will come back for a couple minutes when I remove the battery but the pictures or the tzones never come back unless I call T-Mobile. They reset something and I get those 2 features back for a couple hours. Mind you I have full service and it says EDGE at all times so its not a network issue.

So I called T-Mobile finially got them to listen that something has to be wrong with the phone. They agree to send me yet another new Pearl. I receive that one and it is doing the same exact thing!

So I call extremely pissed off yet again. They tell me that I have now had to replace my phone 3 times within 90 days and now I am open to new options. They said the previous 2 phones where new or like new phones meaning they where sending me used phones that have been inspected and a new case put on it. They said this time I am getting a brand new phone. New battery, back cover, charger, the whole kit. And they gave me 3 options the Dash, the Pearl, or the 8800.

I use the internet for my business on the go alot more then I thought I would so I decided to go with the 8800 for the bigger screen to make it easier to read when I am not by the computer.

But from what I have now read in numerous posts that the 8800 is also a POS and is going to do the same thing as my Pearl was doing. I guess I should of gone with the Dash

This problem has to be in the OS right???? And yes I have tried the newest OS and still has the problem.
Offline  
Old 01-08-2008, 09:19 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

the Pearl and the 8800 are basically the same device with the exception of the keyboard layout, the screen size and the gps on the 8800.

You could be correct, perhaps the BB is not the device for you.

I have used the 8800 and it is one very sturdy BlackBerry. As for your issue, it may not be what you need.

So, no, to answer your question, I don't think BB screwed you. It doesn't even sound like you have spoken with BB... but TMo. The BlackBerry is the most dependable smartphone out there, and many users perform just the functions you do everyday without a problem.

Last edited by JSanders : 01-08-2008 at 09:21 AM.
Offline  
Old 01-08-2008, 09:30 AM   #3 (permalink)
Retired BBF Moderator
 
Sith_Apprentice's Avatar
 
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

problem does not have to be the OS it could be any number of things between your computer setup, the blackberry itself, your account settings with Tmo, Tmo itself, etc. Having had numerous blackberries with all the major carriers, I have never been unable to tether, or visit the wap sites for the specific carriers. What data plan do you have set up on the blackberry?
Offline  
Old 01-08-2008, 09:51 AM   #4 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

The 8800 is a very good device. how did you get screwed this time you were given an option of 3 devices. responsibility falls on you to research and find which one meets your needs
__________________
ZED 10
Offline  
Old 01-08-2008, 10:16 AM   #5 (permalink)
BlackBerry Master
 
djm2's Avatar
 
Join Date: Jul 2007
Model: 9780
PIN: N/A
Carrier: T-Mobile
Posts: 4,637
Post Thanks: 29
Thanked 12 Times in 12 Posts
Default

My initial response is that it would appear that T-Mobile is being very accomodating, and FYI my 8830 has been very sturdy and reliable.
Offline  
Old 01-08-2008, 11:11 AM   #6 (permalink)
New Member
 
Join Date: Jan 2008
Location: Seminole, FL
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wow you guys are hard on the new guy.

First off apperantly you didnt read the first sentence of my post. BB IS the device for me. It at one time did everything I asked it to do. Plus I use it for all the email features. All the problems started when T Mobile replaced my phone when the trackball stopped working.

Everytime I call T Mobile they send me to a special BB department. Dont know if I am talking to them direct or just T Mobile employees that are specially trained in BB devices.

I dont know what your asking about what plan I have set up on my BB. I know I pay the extra 30 bucks a month to have the BB service so if thats what your asking I dont know.

I have to use the phone as a tethered modem. I own and run a business. We build drag race cars so we are in a heavy industrial area due to the noise that we make wether it be our tools or running the cars as needed. The local internet wants 4,000 bucks to run internet lines out to the area unless we can get other business in the area to agree then the price drops. No one around is interested. So the tethered modem is the way to go for us.

And its not my computer settings. I use the same lap top with one of my friends Pearl's and it works. I use my Pearl on another lap top and it locks up. So how are my settings wrong? Everything is set up exactly the same.

And yes I agree T Mobile has been very accomodating to me but when you run I would say about 80 percent of you business from your phone you kinda need it to be reliable.
Offline  
Old 01-08-2008, 11:14 AM   #7 (permalink)
New Member
 
Join Date: Jan 2008
Location: Seminole, FL
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Plus I read all these posts about people loosing there data connection and they have to remove the battery before it will start working again. Which is what I have to do with my Pearl. It gets annoying.
Offline  
Old 01-08-2008, 11:19 AM   #8 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

Nobody is being hard on you. You need to do a little more research yourself and find out what's going on. You don't even know what data plan you have. "I know I pay the extra $30 to have BB service" is not a good answer to a good question. Do you have BIS or BES? Do you know the difference? How is your email setup (BIS or BES or Redirector?)

What problems are you having with the modem setup? What problems with TZones? You don't even explain what problems you're having.

This appears to just be a rant. If you have some questions you'd like some answers to or help for, please post them. Otherwise I'm moving this to rants and raves forum.
Offline  
Old 01-08-2008, 11:23 AM   #9 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Notch347 View Post
Wow you guys are hard on the new guy.

First off apperantly you didnt read the first sentence of my post. BB IS the device for me. It at one time did everything I asked it to do. Plus I use it for all the email features. All the problems started when T Mobile replaced my phone when the trackball stopped working.

Everytime I call T Mobile they send me to a special BB department. Dont know if I am talking to them direct or just T Mobile employees that are specially trained in BB devices.

I dont know what your asking about what plan I have set up on my BB. I know I pay the extra 30 bucks a month to have the BB service so if thats what your asking I dont know.

I have to use the phone as a tethered modem. I own and run a business. We build drag race cars so we are in a heavy industrial area due to the noise that we make wether it be our tools or running the cars as needed. The local internet wants 4,000 bucks to run internet lines out to the area unless we can get other business in the area to agree then the price drops. No one around is interested. So the tethered modem is the way to go for us.

And its not my computer settings. I use the same lap top with one of my friends Pearl's and it works. I use my Pearl on another lap top and it locks up. So how are my settings wrong? Everything is set up exactly the same.

And yes I agree T Mobile has been very accomodating to me but when you run I would say about 80 percent of you business from your phone you kinda need it to be reliable.
You need to find out what the orginal OS was on your first pearl. If you stated that it met your needs and feel it's the newer OS causing the issue, you can always downgrade the OS to the one that seemed to work best.

Sorry if folks here seemed "tough" on you. I can assure you the members here always try to help and can resolve almost any issue. I think perhaps using "Screwed by" and "Blackberry" might have something do to with the approach by some...people around here love their BB's!

If you decide to pursue the downgrade here is the link. Follow the instructions EXACTLY and be patient during reboots.

How do I downgrade the OS on my BlackBerry? - BlackBerryFAQ

Good Luck!

E-
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 01-08-2008, 11:25 AM   #10 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

No one is being hard on your, but you have to be able to be knowledgeable about some things to get help. If you are paying "the extra 30 bucks a month to have the BB service" then you probably have BES, since it costs $29.99, and the BIS service costs $19.99. Maybe without a voice plan those each cost ten dollars more, and you do have BIS. I don't know, look at your bill?

Removing the battery and replace to reboot is one option get the data connection reset. Another option is to go to Mobile Network and uncheck and recheck the Mobile Connections box. One might work better than another for you.

I missed it if you mentioned what your connection signal is like... how strong. Can you look at your Options > Status. What is the signal there? A low signal can also be the cause of your issue.

So, we, or I, don't think it is the OS. It works for hundreds of thousands of others. Someone might could help trouble shoot your issue for you, but without helpful responses to allow someone to do so, it is difficult.

And if you just want to fuss at RIM, feel free. We have a whole section here for Rants and Raves. Feel free to post your frustrations, just be willing to either read the responses you get like a big boy.

Good luck with it. Again, you might be happier with another device.
Offline  
Old 01-08-2008, 11:41 AM   #11 (permalink)
New Member
 
Join Date: Jan 2008
Location: Seminole, FL
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well like I said the Pearl worked great at one time. My 8800 should be here today so we will see how it works out for me.
Offline  
Old 01-08-2008, 11:47 AM   #12 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

I hope it works well. You will notice it feel like a much studier, solid device in your hand. I loved my 8800...

Last edited by JSanders : 01-08-2008 at 11:48 AM.
Offline  
Old 01-08-2008, 11:26 PM   #13 (permalink)
BlackBerry Extraordinaire
 
Soapm's Avatar
 
Join Date: Apr 2005
Location: The Mile Hi City
Model: 9780
OS: 6.0
Carrier: TMO
Posts: 2,790
Post Thanks: 3
Thanked 4 Times in 4 Posts
Default

Quote:
Originally Posted by Notch347 View Post
The tethered modem feature will come back for a couple minutes when I remove the battery but the pictures or the tzones never come back unless I call T-Mobile. They reset something and I get those 2 features back for a couple hours.
This is interesting, if TMO reset something and your phone begins working then the problem is probably not with your phone. Also keep in mind teathering on EDGE is not the best solution for internet. It is slightly faster than dial up. Having the phone lock up while teathering is not a common problem. How much signal do you have at the place where you teather?

Quote:
Originally Posted by Notch347 View Post
But from what I have now read in numerous posts that the 8800 is also a POS and is going to do the same thing as my Pearl was doing. I guess I should of gone with the Dash.
What numerous post did you find that said the 8800 is a POS? I haven't seen any complaints which is not saying there has been none. How did you find so many complaints on the 8800 and not see any on the Dash?
Offline  
Old 01-08-2008, 11:30 PM   #14 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

He was looking for problems with the 8800, so he found them.

If I search for people who despise chocolate chip cookies, I could find those, too!
Offline  
Old 01-08-2008, 11:40 PM   #15 (permalink)
BlackBerry Extraordinaire
 
Perfect Storm's Avatar
 
Join Date: Dec 2006
Location: Ottawa
Model: 8900
OS: 4.6.1.114
Carrier: Rogers
Posts: 2,467
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OMG Chocolate chip cookies suck
__________________
www.petermac.ca - Photo wallpapers only in BlackBerry Internet Browser
www.BBeXtras.com - Photo wallpapers sent to your BlackBerry
BlackBerry Themes
Offline  
Old 01-08-2008, 11:51 PM   #16 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Whadidisay! WHADIDISAY!!
Offline  
Old 01-09-2008, 11:42 AM   #17 (permalink)
New Member
 
Join Date: Jan 2008
Location: Seminole, FL
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well I guess I should of waited and tried the new phone. I am happy to report I have had no problems with the new phone. I am actually using it as a tethered modem as we speak and have been doing so all morning. Considering the other 2 8100 they sent me where locking up on me right out of the box.

So either the 8800 is a far better phone than the 8100 or the 2 8100 they sent me where just junk.

I did do something different. Instead of doing a backup/restore to transfer my address book I did it by hand. Is it possible that I might of had some type of corrupt file in my backup files then when I went to restore it just put that corrupt file on the new phone?
Offline  
Old 01-09-2008, 11:54 AM   #18 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

It's actually very likely that a full restore caused some of the issues. I always start fresh with a new device and just do a restore of select items in the backup.

Good to hear you're up and working again.
Offline  
Old 01-09-2008, 11:59 AM   #19 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Wirelessly posted (8800: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Good news, thanks for the report.
Offline  
Old 01-09-2008, 11:52 PM   #20 (permalink)
BlackBerry Extraordinaire
 
Perfect Storm's Avatar
 
Join Date: Dec 2006
Location: Ottawa
Model: 8900
OS: 4.6.1.114
Carrier: Rogers
Posts: 2,467
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JSanders View Post
Whadidisay! WHADIDISAY!!
Just kidding, I like all cookies!
__________________
www.petermac.ca - Photo wallpapers only in BlackBerry Internet Browser
www.BBeXtras.com - Photo wallpapers sent to your BlackBerry
BlackBerry Themes
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.