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Old 01-18-2008, 09:18 AM   #1 (permalink)
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Default Outlook Contacts Duplication

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I have a user with a 8800 that syncs with Outlook. It is making multiple copies of some contacts on the handheld but not in Outlook.

Any suggestions as to what may be wrong here?
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Old 01-18-2008, 10:08 AM   #2 (permalink)
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On a BES?
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Old 01-18-2008, 10:28 AM   #3 (permalink)
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Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Sorry, no its BIS
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Old 01-18-2008, 10:42 AM   #4 (permalink)
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You can delete your entire BB Address Book and then re-sync Outlook to the BB. At that point, you shouldn't continue getting duplicates.

Backup the BB, using Desktop Manager > Backup. Then select Address Book and then advanced, and then delete (or clear).
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Old 01-18-2008, 01:20 PM   #5 (permalink)
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Quote:
Originally Posted by JSanders View Post
You can delete your entire BB Address Book and then re-sync Outlook to the BB. At that point, you shouldn't continue getting duplicates.

Backup the BB, using Desktop Manager > Backup. Then select Address Book and then advanced, and then delete (or clear).
I backed up the BB, cleared the Address Book, and did a re-sync.

Same thing. I double checked to make sure there wasn't duplicate entries again in Outlook and there isn't. Any more suggestions??

Should I have pulled the battery between the address book clear and the re-sync??
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Old 01-18-2008, 01:34 PM   #6 (permalink)
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Quote:
Originally Posted by mbullock View Post
I backed up the BB, cleared the Address Book, and did a re-sync.

Same thing. I double checked to make sure there wasn't duplicate entries again in Outlook and there isn't. Any more suggestions??

Should I have pulled the battery between the address book clear and the re-sync??
Figured out the problem. Thanks for your help.
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Old 01-18-2008, 03:43 PM   #7 (permalink)
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Default what was the solution?

Or is it something you don't want to post?
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Old 01-18-2008, 03:50 PM   #8 (permalink)
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lol, yea, it would be nice to know.

I thought later, someone could have duplicates by having a filter applied to one entire set of addresses, perhaps.
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Old 01-20-2008, 08:41 AM   #9 (permalink)
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Default Me too...figured it out

Hello -

I had the same issue, and it was confounding because not all of the contacts were duplicated - only some of them. And, they had subtle differences, such as the numbers using parentheses on one version and dashes on the other.

Well...a few years ago, I had the bright idea of creating a separate Outlook Contact list for company contacts (our employees, suppliers and distributors).

Forgot I'd done it...

Anyway, the Blackberry copied both Outlook Contact profiles over - and that was the reason for the duplication.

Long story short, check your Outlook Contact Profiles to make sure you only have one version.

Hope this helps,

-Geo
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