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Old 01-21-2008, 01:17 PM   #1 (permalink)
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Hey all,

Got a REALLY strange problem. My blackberry has occasionally done this when I've kept it in my pocket on a night out but now it won't stop. Basically, its as if I'm holding down the trackball button when I'm not.

Wherever the cursor is, it gets clicked, so its pretty useless at the moment. It sends blank messages, calls people, etc etc as they are the default options the menus jump to.

I've taken out the trackball and checked for dust etc on the mechanism, thats all clean. I've also taken the battery out to do a full reset but still no luck. What is REALLY weird is that even with the trackball completely removed, it continues to happen.

I'm pretty sure its not the enter key thats broken as I can use that instead when the phone isn't clicking every 2 seconds.

Anybody had a similar problem/got any ideas? As I said, its often happened after leaving it locked in my pocket but the problem would go away after a reset/some time.
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Old 01-21-2008, 01:21 PM   #2 (permalink)
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I've heard of this occasionally. Did the device ever get wet?
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Old 01-21-2008, 03:45 PM   #3 (permalink)
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Strange, this would make sense but I can't remember even getting the phone wet, other than pulling it out in the rain occasionally but nothing heavy! :s

I have noticed that its always after keeping the phone in my pocket.. I thought maybe I'd knocked the trackball in to the phone or something but even with the trackball out of the phone the problem continues.
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Old 01-24-2008, 11:29 AM   #4 (permalink)
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Default same problem

I have had the same problem!

And it is also after carrying it in my pocket, which I have stopped doing? If anyone has a fix for this, I would love to hear it.

I thought about getting a new trackball, but it doesn't sound like that will work. I have tried cleaning it with no luck.
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Old 01-24-2008, 11:55 AM   #5 (permalink)
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We can try a suggestion that I gave another member who failed to report back if it worked or not:

"Ok, then I am wondering if the contact below the trackball assembly (on the circuit board) has lost it's "Spring effect". (There is not a spring but the contact shaped like a copper colored spoon) This contact floats above the circuit board and when you depress the trackball it forces it down to perform an "enter". You might want to remove the trackball assembly and see if it is almost flat against the circuit board. If so remove the battery and you can try gently bending it back up. this should also result in your trackball feeling "springier"...

Good luck and only do this at your own risk. Make sure the battery is out!"


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Old 01-25-2008, 11:22 AM   #6 (permalink)
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Quote:
Originally Posted by Thatzmister2u View Post
We can try a suggestion that I gave another member who failed to report back if it worked or not:

"Ok, then I am wondering if the contact below the trackball assembly (on the circuit board) has lost it's "Spring effect". (There is not a spring but the contact shaped like a copper colored spoon) This contact floats above the circuit board and when you depress the trackball it forces it down to perform an "enter". You might want to remove the trackball assembly and see if it is almost flat against the circuit board. If so remove the battery and you can try gently bending it back up. this should also result in your trackball feeling "springier"...

Good luck and only do this at your own risk. Make sure the battery is out!"


E-
I gave this a try with some success. I also cleaned out all the lint and dust in there (which there was plenty of!). I will keep you posted. It does seem to be a little random so I am not completely convinced that I fixed it. Fingers crossed!

Thanks for the input!
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Old 01-25-2008, 11:24 AM   #7 (permalink)
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Well keep us posted after a couple dats nigglesworth. More and more people are reporting it and we need solutions!

And thanks for reporting back!

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Old 01-27-2008, 08:26 PM   #8 (permalink)
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I've had this exact same problem. RIM is a client of mine, and a guy in their engineering department acknowledged this exact behavior is a known issue and will be addressed in the next generation of products. I went through 4 replacements from Verizon until I made them give me my money back (but they oddly enough didn't make me send the phone back).

I have tried replacing the trackball, then noticed it is the little "spring" switch on the circuit board that is the problem. I can barely touch it with a pen or similar and it will fire the "click" action, whereas this behavior should only happen if you press hard enough to actually "spring" or "click" it.

Call me pessimistic, but it seems like with the introduction of the 8800/Curve/Pearl line,
RIM/Blackberry is going after the mass-market consumer and is leaving us demanding, addicted business users behind. I went back to my 8703, which has been dropped, ran over with my bike, and dropped in a puddle of water, yet still works flawlessly. Maybe in 5 years Ixxx8217;ll be that guy carrying around the xxx8220;really old phonexxx8221; (like my father was in 2001, still carrying the Motorola xxx8220;Tote (bag) Phone.xxx8221;
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Old 01-27-2008, 09:12 PM   #9 (permalink)
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I've never had a single trackball problem with any of the devices I support. I've used 3 Pearls, and a Curve myself and support 29 other users and not one report of a trackball problem. I'm sure it happens but I don't think it's a major issue (unless it happens to you!)
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Old 01-28-2008, 12:02 PM   #10 (permalink)
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The RIM engineer indicated to me that the behavior is normally caused by keeping the phone in your pocket (and having the trackball constantly pressed in on certain occasions) or getting the device wet. While I've never got mine completely wet, I take it snowboarding with me and it does get the occasional snow flake on it when I'm using it in the snow. I also carry it extensively in my pocket.

While I understand how these two issues might cause damage to the sensor behind the trackball, Ixxx8217;m not paying $400 for a phone that I canxxx8217;t carry in my pocket.
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Old 01-28-2008, 06:12 PM   #11 (permalink)
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I had the same issue...had it in my pocket, never been wet...blew air into the trackball area, reset with removing the battery, and then it just stopped doing it...I almost replaced it as ATT tech support and RIM had no answer for what was going on. I told them the phone was possessed. They have no script for possessed phones.
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Old 02-14-2008, 05:05 PM   #12 (permalink)
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Default still not working.

Since my last post, I have taken the entire phone apart and cleaned it out. I was hopping to find some kind of debris or obstruction in the key pad... but nothing. The problem will happen with or with out the trackball in place.

I checked the spring on the wheel ( kusellout69's suggestion). As far as I can tell, there is no spring switch on the circuit board itself. Is this correct?

It has not gotten wet, but has been carried in my pocket from time to time. I have tried every fix I can find with no luck. Does this mean my circuit board is fried/shorted? It is not much use to me in this condition.

I would also like to know if it is worth fixing/ or replacing.

Any input would be greatly appreciated!

I also have to agree with kusellout69, that I am not hot on the idea that I have to baby a $400 phone.

Thanks everyone
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Old 02-14-2008, 05:25 PM   #13 (permalink)
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There are few if any phone on the market with a trackball and full keyboard that will do well in your pocket. Pockets are dusty, unprotective and humid and not a good place to keep electronics.
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Old 02-14-2008, 05:55 PM   #14 (permalink)
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Mine eventually just stopped what it was doing and just became normal again...go figue
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Old 03-01-2008, 07:44 PM   #15 (permalink)
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nigglesworth: If you look under the trackball, you'll notice a little sensor which "clicks" when depressed. I found that when my trackball starts doing this strange behavior, I can take out the trackball and barely touch the sensor (without "clicking" it) and it will execute the click function. Very odd...
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Old 04-08-2008, 04:26 PM   #16 (permalink)
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my phone just started doing this yesterday... it has never done this before. I do carry it in my pocket constantly and it has taken some abuse. Do u think this will go away after time once it drys from all the moisture?
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Old 04-08-2008, 04:57 PM   #17 (permalink)
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Quote:
Originally Posted by azieniki View Post
Hey all,

Got a REALLY strange problem. My blackberry has occasionally done this when I've kept it in my pocket on a night out but now it won't stop. Basically, its as if I'm holding down the trackball button when I'm not.

Wherever the cursor is, it gets clicked, so its pretty useless at the moment. It sends blank messages, calls people, etc etc as they are the default options the menus jump to.

I've taken out the trackball and checked for dust etc on the mechanism, thats all clean. I've also taken the battery out to do a full reset but still no luck. What is REALLY weird is that even with the trackball completely removed, it continues to happen.

I'm pretty sure its not the enter key thats broken as I can use that instead when the phone isn't clicking every 2 seconds.

Anybody had a similar problem/got any ideas? As I said, its often happened after leaving it locked in my pocket but the problem would go away after a reset/some time.
I am curious, I had the exact same issue until I found out I was inserting my blackberry 8830 backwards into its OEM carrying case. It is suppose to face inwards where there's a space for trackball so it doesn't get clicked.
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Old 04-09-2008, 07:06 AM   #18 (permalink)
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Quote:
Originally Posted by chirayu View Post
I am curious, I had the exact same issue until I found out I was inserting my blackberry 8830 backwards into its OEM carrying case. It is suppose to face inwards where there's a space for trackball so it doesn't get clicked.
The OEM case I have has a space for the trackball on the front and the back, so you can insert it either way.
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Old 04-09-2008, 01:46 PM   #19 (permalink)
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Well Im glad Im not the only one with this problem..!!! Feeeooofff I honestly hope they will fix this because these are completly useless one iota of persperation from your pocket or hell set the phone on the counter as you take a shower see how bonkers it goes..! I completely drown my motorola krzr in the lake watched it as it sank took the battery out let it dry for a day & presto completly working again. These would be completly dead if that happened.. :/ Mine still does this on a daily basis even keeping it in the holster I have to take the battery out dry the phone out insert the battery.Then before the trackball will start working again I have to power off the phone & turn it back on.Then all "is fine" untill the next time..

So what exactly do we do with these phones live with it untill the next gen comes out & see if they will replace them..?

Quote:
my phone just started doing this yesterday... it has never done this before. I do carry it in my pocket constantly and it has taken some abuse. Do u think this will go away after time once it drys from all the moisture?
It wont stop unless you stop carrying it in your pocket & will always happen if its humid be it weather or whatever else

Last edited by BlankBerry : 04-09-2008 at 01:55 PM.
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Old 04-09-2008, 08:28 PM   #20 (permalink)
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I had the same problem after a day of carrying it in my pocket as others have indicated as well. I believe it is some kindof lint or somehthing that is causing the circuitry to make contact and therefore act like it is out of control. Try blowing out the track ball or take the trackball out and clean it out...
I almost traded mine in but then it just stopped acting that way...havent put it in my pocket since
good luck
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