Originally Posted by sstansf65
Ive been having this problem for a few weeks now, with no resolve as of yet.
Ive done the following.
1: Remove device and user from BES server.
2: Remove SIMcard from device.
3: Remove / wipe OS from device.
4: power off device.
5: clean contacts of device and SIM card to remove any oxidation.
6: insert fully charged battery to device.
7: Reload BB 8700 OS (22.214.171.124)
8: Reboot device 2X to ensure os is fully loaded and initialized. (over 15 minute period)
9: Added user to BES server, performed Enterprise Activation.
10 Upon completion of Activation, reboot device 2X, each time sending and receiving email to check for connectivity.
11 Return working unit to user.
ATT has reissued/resent what ever information they PUSH to device.
Device was working for about 1 week, and now they are getting the SIM CARD ERROR again.
I've changed SIM cards, tried different 8700s (3 so far)
Anyone have ideas I haven't tried??
I have run into the exact same thing, only it's now happening to no less than 11 users in my company, all using 8700c devices. It seems to be only newer devices that we have received from ATT in the last 3 or 4 months. Getting new SIM's doesn't work. Getting a warranty exchange device doesn't work. I have read about it being a tower issue. It is defintly not a loose SIM card. We have older 7290's, and even newer 8800's that have never had a problem.
I am beginning to think it is these 8700's....and ATT isn't helping, or if they know whats wrong...isn't saying.