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Old 07-06-2005, 03:28 PM   #1 (permalink)
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Default Recurring Issues With 7100g

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I have a user who is having problems with his 7100g
He first came to me because his BB wouldnt sync and he was having email issues.
Yesterday the phone synced without a problem (originally it would cause the computer to freeze)
He still had no email access

Today it flip flopped he could receive emails but the syncing issue returned.

When I was looking at the device yesterday I tried to run the Enterprise Activation and it wouldnt complete it with full signal. Any thoughts?
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Old 07-06-2005, 10:35 PM   #2 (permalink)
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I'm assuming you are on a BES? Have you look at the logs? When we've had issues like that, it's been related to the BES server not having enough rights to the user's mail file, etc.
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Old 07-07-2005, 11:40 AM   #3 (permalink)
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I havent yet but I will do that today and see if it helps thanks a lot.

Ok here it is, his email issue seems to be fixed the sync problem is still there. When he connects the device to his laptop both the device and the blackberry desktop software freeze up.

Last edited by HarSysAdmin : 07-07-2005 at 02:01 PM.
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Old 07-07-2005, 02:44 PM   #4 (permalink)
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He is also running v4.0.0.xx
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