New 8820 goes dark and requires reset
 

I've had my 8820 since Monday, and at least 7-8 times it has gone completely black and requires removal/reinsertion of the battery to come back alive.

Do I have a bum device or is this something that others are experiencing?

Thanks.

I've experienced this on my 8830 after about 72-96 hours of heavy use, but I use mine predominantly for the data service like Yahoo IM, BB Messenger, SMS, Web service, BIS email (3 accounts, not heavy on email use). It generally fails when I try to send out data like an IM using Yahoo, I have found that if I hard reset the phone about once every 48-72 hours this won't happen.

Just my two cents, but I think there is an underlying problem that is already identified and your carrier can help you remedy the issue with the BB Knowledgebase. I have no idea what it is, but it doesn't impact the way I use it so I'm not truly concerned.

reboot at least once every 24 hours

When it does that,just click on the power button once.

Nothing will power the device on other than removing the battery and reinstalling.

I swapped out the device with my IS guys. The new one is smoooooth sailing (knock on wood)

When you say reset every 48-72 hours, do you just mean power off and back on again, or something else?

Thanks for the replies.

[quote=
When you say reset every 48-72 hours, do you just mean power off and back on again, or something else?

Thanks for the replies.[/QUOTE]

He means pull the battery at lease every other day. Just like rebooting a computer.

Their is just something about yanking a battery out of a working BB that seems to make things go right.

It cures a lot of evils.