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-   -   New 8820 goes dark and requires reset (http://www.blackberryforums.com/general-legacy-device-discussion/115473-new-8820-goes-dark-requires-reset.html)

chrisct 01-31-2008 09:45 AM

New 8820 goes dark and requires reset
 
I've had my 8820 since Monday, and at least 7-8 times it has gone completely black and requires removal/reinsertion of the battery to come back alive.

Do I have a bum device or is this something that others are experiencing?

Thanks.

liganimc 02-02-2008 04:47 PM

I've experienced this on my 8830 after about 72-96 hours of heavy use, but I use mine predominantly for the data service like Yahoo IM, BB Messenger, SMS, Web service, BIS email (3 accounts, not heavy on email use). It generally fails when I try to send out data like an IM using Yahoo, I have found that if I hard reset the phone about once every 48-72 hours this won't happen.

Just my two cents, but I think there is an underlying problem that is already identified and your carrier can help you remedy the issue with the BB Knowledgebase. I have no idea what it is, but it doesn't impact the way I use it so I'm not truly concerned.

IdontFreakinKnow 02-02-2008 05:04 PM

reboot at least once every 24 hours

david9962000 02-02-2008 06:15 PM

When it does that,just click on the power button once.

chrisct 02-02-2008 10:59 PM

Quote:

Originally Posted by david9962000 (Post 820461)
When it does that,just click on the power button once.

Nothing will power the device on other than removing the battery and reinstalling.

I swapped out the device with my IS guys. The new one is smoooooth sailing (knock on wood)

When you say reset every 48-72 hours, do you just mean power off and back on again, or something else?

Thanks for the replies.

sjohns2 02-04-2008 03:46 PM

[quote=
When you say reset every 48-72 hours, do you just mean power off and back on again, or something else?

Thanks for the replies.[/QUOTE]

He means pull the battery at lease every other day. Just like rebooting a computer.

SheepDog 02-04-2008 09:26 PM

Their is just something about yanking a battery out of a working BB that seems to make things go right.

It cures a lot of evils.


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