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Old 07-07-2005, 03:36 PM   #1 (permalink)
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Default more than one attachment problem with email on 7290?

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I have had a 7290 from Cingular for several months now. I use BWC to bounce my work emails over to my BB when my laptop is disconnected. I believe it came with 4.0.0.x and I have had it upgraded to for some time now as well. I have put calls in to Cingular and they could not help me. In all other ways the emails work fine. The problem is this:

When I get an email that has more than one attachment in it the entire email body becomes unreadible. In place of one attachment (typically an embedded .gif or .jpg from a signature -or- a .vcf card attachment) I will get "application: multipart/mixed". There is no 'handle' for this type of attachment. If the other attachment was, say, "application filename.doc (41k)" I could still access and use that attachment just fine. But the damning part of the whole 'multipart/mixed' business is that it clobbers the entire body of the message along with anything written in text -and- the prior messages if it is part of a reply or forward chain. I could care less that I couldn't read somebody's vanity signature or ecard... but to lose the whole message with it?!?!

Furthermore, the same sender's email will be perfectly readible if there is only a single attachment; that being either the embedded signature graphics -or- the .vcf business card. But not both of course; that counts as two attachments and would result in yet another 'application multipart/mixed' debacle. (Semi-interestingly, in this scenario, it is the graphics piece that specifically is balled up as multipart/mixed and the .vcf part shows as a separate attachment but is unusable and does not show a paperclip next to the envelope in the list of email subjects.)

I can duplicate the issue to my heart's delight... I just can't get a reasonable explanation about why it is happening to me. I can't be the only one with this maddening issue, but when I search for it... no love.

Please help! Anyone? Bueller?
Old 10-03-2005, 10:25 PM   #2 (permalink)
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This just happened to me actually. Pretty strange, and annoying because I can't view the e-mail text. The e-mail I received also has a logo.gif, which I'm guessing is embedded somehow into the html e-mail. My guess is that whatever program is doing this (outlook?) it's doing something non-standard, so RIM is probably justified in thinking that the offending program should fix the problem. If this isn't non-standard, I can only hope it'll be fixed in a future update.


Looking at the raw e-mail, the offending program is Microsoft Exchange, and it sends the e-mail with "Content-Type: multipart/mixed;". Comparing the raw mail with RFC1341's definition of the multipart content-type it looks like everything is in order. Perhaps RIM BIC just doesn't have support for this mime type yet? And doesn't do anything about it? Weird though that it still shows attachments fine, just not the text of the e-mail.

Last edited by JamesR : 10-03-2005 at 10:32 PM.

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