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Old 02-07-2008, 12:27 PM   #1 (permalink)
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Default Need to delete BES and install BIS

Please Login to Remove!

Hi all, great forum.

I recently purchased an 8700 (second hand) and successfully removed the IT policy from it last week ( I wiped it). Now I have subscribed to the email service but noticed that the BES activation icon is still on the home page but I need the BIS.

How do I get rid of this so that I can start using the email?
Thanks for any help.

P.S. I went on my login page and added my email addresses and even requested a new service book, but nothin shows up.
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Old 02-07-2008, 12:50 PM   #2 (permalink)
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BES doesn't preclude using BIS. Did you go throught the "Personal Email Set up"? I don't think there is an Icon on the home screen to set up BES. You can always hide the icon if there is.

Last edited by dakatza : 02-07-2008 at 12:58 PM.
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Old 02-07-2008, 12:55 PM   #3 (permalink)
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Wiping a BB does not remove the IT policy. Make sure that you have no IT policy on the device (you can check under Security). If it's still there you can find instructions here to remove it.
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Old 02-07-2008, 12:57 PM   #4 (permalink)
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Instructions here: Remove IT Policy
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Old 02-07-2008, 01:17 PM   #5 (permalink)
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Thanks for the replies. You may have misunderstood my problem.
The device has BES on it and I want to delete it and install BIS.
This is my personal BB, it's not used for work.

The IT policy was removed last week and is not there. That I can assure you.
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Old 02-07-2008, 01:24 PM   #6 (permalink)
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If you are sure that a blank IT policy was applied then just ignore the EA icon for now. If you have purchased a BIS plan through your carrier go the carrier BIS website using a PC and configure the accounts you wish to have pushed.

If you don't know where the site is check the link below:


Good Luck!

E-

Where can I log into my BIS account? - BlackBerryFAQ.com
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Old 02-07-2008, 01:35 PM   #7 (permalink)
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Quote:
Originally Posted by thuper View Post
Thanks for the replies. You may have misunderstood my problem.
The device has BES on it and I want to delete it and install BIS.
This is my personal BB, it's not used for work.

The IT policy was removed last week and is not there. That I can assure you.
BES isn't something you can "delete". You can hide the "Enterprise Activation" icon (hold down the alt key and click the track wheel on the icon) if that's what you're worried about.

Similarly, you don't "install" BIS on your BB. Setup your personal (BIS) email account's through your service provider's website (listed at the bottom of this page : BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM))
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Old 02-07-2008, 01:36 PM   #8 (permalink)
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Thanks. I set up my email accounts last week and I went to my carrier's BIS site and the only options in there are email accounts, change device, language, password and service books. I have sent service books a few times today but have not received anything yet.

Am I still missing something?
Thanks for all the help
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Old 02-07-2008, 01:37 PM   #9 (permalink)
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Check the settings and make sure the PIN and IMEI you entered in the BIS site match your phone....
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Old 02-08-2008, 08:38 AM   #10 (permalink)
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Quote:
Originally Posted by thuper View Post
You may have misunderstood my problem.
The device has BES on it and I want to delete it and install BIS.
Nope -- you're misunderstanding what we're telling you. You can't "remove BES and install BIS" (or vice versa). They're distinct and separate and can be run simultaneously. There's no need to remove the setup for one in order to setup the other. If you can't set up BIS then there's either an IT policy preventing this or some other issue that you need to resolve. It has nothing to do with BES (aside from, again, IT policy).

The Enterprise Activation icon is used for activating on BES -- it does not mean that your BB is set up for BES. To verify, you can click on it. If you're on BES it will say "Status: Activated on..." at the bottom of the EA screen. Otherwise, just ignore/hide the icon.

All BB's are BES and BIS capable and you can't remove these capabilities. The only possible restrictions are: 1. You subscribed to a personal BB data plan which precludes the use of BES (irrelevant in your case) or 2. BES IT policy prohibits use of BIS. You don't load/install BES and you don't load/install BIS. It's just a matter of which service books get pushed to your BB. It's pretty apparent from your symptoms that something is preventing the push of BIS service books to your BB.

Quote:
Originally Posted by Thatzmister2u View Post
Check the settings and make sure the PIN and IMEI you entered in the BIS site match your phone....
Also verify with your carrier that your Blackberry data plan is properly provisioned. It's rare but there are instances where things aren't set up properly on their end. They should be able to verify by sending you a PIN or something.

Are you getting upper case EDGE (or upper case GPRS) by your signal strength meter?

What do you have under Options->Advanced Options->Service Books?

As Thatzmister2u said, check your PIN and IMEI under Options->Status and compare to what you provided to your carrier's BIS site.

Last edited by takeshi : 02-08-2008 at 08:50 AM.
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Old 02-09-2008, 01:22 PM   #11 (permalink)
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I bet it's still on the company servers
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9810 BES
Z10 on BES
9700 BIS
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Old 04-13-2008, 02:15 PM   #12 (permalink)
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Default Mine says: Policy Name: Default

Quote:
Originally Posted by takeshi View Post
Wiping a BB does not remove the IT policy. Make sure that you have no IT policy on the device (you can check under Security). If it's still there you can find instructions here to remove it.
What does THAT mean?
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Old 04-13-2008, 02:20 PM   #13 (permalink)
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Quote:
Originally Posted by Ludwixx View Post
What does THAT mean?
Fairly self-explanatory... wiping does not remove an IT Policy. Read this entire thread, it explains itself.

If you need to remove an IT policy
Remove IT Policy - BlackBerryFAQ
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