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Old 02-14-2008, 11:28 AM   #1 (permalink)
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Default Device freezes and restarts randomly

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My 8800 randomly will freeze, not even when it is doing something and will also just randomly reset as well.

What can i do?

I've tried installing latest OS, wiping device, everything... need help!
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Old 02-14-2008, 03:00 PM   #2 (permalink)
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resets ? as in it actually resets? or it hangs up (as in it freezes) and then you loose your sms's and call log? could we have a few more details?

Right after it resets though try alt + LGLG and see if there is anything obvious in the log
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Old 02-14-2008, 03:39 PM   #3 (permalink)
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Following remote44's lead, check available memory. See How do I free up memory on my 8800? - BlackBerryFAQ.com if necessary.
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Old 02-14-2008, 03:44 PM   #4 (permalink)
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LOL Aiharkness knew exactly where i was going with this

excellent... ok ... quarter to 5 G'night and happy valentines day back tomorrow to help the lad
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Old 02-15-2008, 10:28 AM   #5 (permalink)
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By reset i mean the screen goes black and the LED light turns red and it resets, i don't lose any smss or call logs and i have 40034736 bytes of free space and i have no third party applications.
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Old 02-15-2008, 10:44 AM   #6 (permalink)
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the first thing if you haven't done it is to remove the battery for 5 min to let the device discharge completely

the second thing i would personally try is borrow a battery from someone and see if the problem is still there i had a laptop that even plugged in with the batter would crash a new batter solved that problem

did you check the log? as soon as the device resets check the event viewer ALT + LGLG and see what is taking place at the time of the log some of the more experienced debuggers here might be able to decipher the log better then me...
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Old 02-15-2008, 10:55 AM   #7 (permalink)
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I have tried a new battery and the problem persists. Next time it crashes again i will do the event log, thanks. I'll keep you updated
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Old 02-17-2008, 07:09 PM   #8 (permalink)
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Here is some of my event log after a recent reset, let me know if their is anything weird.

a UI - GS-D bae88a1 - 2/15 19:02:39
a net.rim.hrtRT - ESim 0x0 - 2/15 19:02:36
a UI - GS+Q0 bae88a1net.rim.device.internal.crypto.fips.SelfTes tsStartupDialog - 2/15 19:02:35
a UI - GS-D e2508012 - 2/15 19:02:35
a UI - GS-D 232e0eb0 - 2/15 19:02:34
a net.rim.vad - DONE - 2/15 19:02:34
a net.rim.otasync - DN+ - 2/15 19:02:33
a UI - GS+Q2 232e0eb0net.rim.device.api.ui.component.Status - 2/15 19:02:32
a net.rim.tunnel - Pdp1- - 2/15 19:02:32
a net.rim.tunnel - Pdp1- - 2/15 19:02:32
a System - OnOffMgr: powerUp - 2/15 19:02:32
a System - POWER_UP - 2/15 19:02:32
a net.rim.usb.pwd - CbDs - 2/15 19:02:27
a System - VM:-RRnet_rim_app_manager RX=19.1M,RF=19.5M,FF=40.4M,OF=191.3K,OS=4.6M,ON=64 .6K,OR=0,FR=0,TR=0,RR=0,IS=9.8K RA=6.5M,RS=2.8M,RN=31.6K TA=361K,TS=360.7K,TN=2.7K PA=1.5M,PS=1.5M,PN=11.5K R0=3.2M,2=10K,3=41.4K,7=20.6K,8=3K,9=2.9M,10=8.6K, 11=27.8K,12=114.8K,13=13.8K,15=159.1K - 2/15 19:02:27
a System - VM:+RRnet_rim_app_manager RX=19.1M,RF=19.1M,FF=40.7M,OF=191.3K,OS=4.6M,ON=64 .6K,OR=0,FR=0,TR=0,RR=0,IS=9.8K RA=6.9M,RS=3.1M,RN=34.3K TA=0,TS=0,TN=0 PA=1.5M,PS=1.5M,PN=11.5K R0=3.2M,2=10K,3=41.4K,7=20.6K,8=3K,9=3.2M,10=8.6K, 11=27.8K,12=114.8K,13=13.8K,15=159.1K - 2/15 19:02:25
a System - -GCt=335,b=0,r=0,g=2,u=0,c=1 - 2/15 19:02:24
a System - VM:-GCnet_rim_app_manager RX=13.4M,RF=19.1M,FF=40.7M,OF=191.3K,OS=4.6M,ON=64 .6K,OR=0,FR=0,TR=0,RR=0,IS=9.8K RA=6.9M,RS=3.1M,RN=34.3K TA=0,TS=0,TN=0 PA=1.5M,PS=1.5M,PN=11.5K R0=3.2M,2=10K,3=41.4K,7=20.6K,8=3K,9=3.2M,10=8.6K, 11=27.8K,12=114.8K,13=13.8K,15=159.1K - 2/15 19:02:24
a net.rim.appdelivery - Rtrn - 2/15 19:02:19
a net.rim.gme - INcn - 2/15 19:02:19
a net.rim.gme - INcn - 2/15 19:02:19
a net.rim.gme - INcn - 2/15 19:02:19
a System - Loading media for: net.rim.device.apps.internal.medialoader.MediaLoad er.net_rim_bb_media_320x240_b - 2/15 19:02:19
a net.rim.gme - INcn - 2/15 19:02:18
a net.rim.sms - INcn - 2/15 19:02:17
W net.rim.calendar.ota - CNST - 2/15 19:02:17
W net.rim.calendar.ota - CNST - 2/15 19:02:17
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