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Old 02-19-2008, 07:48 PM   #1 (permalink)
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I have just activated a new nextel 7100I (from one that died) and am having email issues. When i recieve an email, I go to reply option and type my reply. When I click the trackwheel, the send option is not there. I am able to compose new emails and send no problem. Only when I try to reply I have this problem. Any help is greatly appreciated. Thank you.
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Old 02-19-2008, 07:50 PM   #2 (permalink)
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welcome to the forums. First thing is to do a battery pull. with the device on, remove the battery for about 30 seconds then put the battery back in.
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Old 02-19-2008, 07:52 PM   #3 (permalink)
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thank you, glad to be here. I tried that to no avail. I also tried whiping and re-activating.
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Old 02-19-2008, 07:53 PM   #4 (permalink)
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You can try deleting all the service books from the device and then going to your BIS site and resending them.
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Old 02-19-2008, 07:56 PM   #5 (permalink)
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can a novice do this?
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Old 02-19-2008, 07:58 PM   #6 (permalink)
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yep under options > advanced options you should have an entry for service books. go into there and delete them all (should be all but 1). then log into the site where you set up your email (not sure about nextel, but sprint's is BlackBerry Internet Service ) and log in. there is an option there for resend service books.
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