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Old 07-13-2005, 10:58 AM   #1 (permalink)
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Default 7290 - No phone/browser after upgrade to os 4.0

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Hi,

I am new to the BB world when I got my 7290 from cingular about 10 days ago. I only wanted a phone, email and IM (AOL & Yahoo), seemed pretty simple. I was able to download my outlook which included all my phone numbers and email addresses, so I was almost good to go.

Cingular's website really left allot to be desired when it comes to downloads or any information about IM. But I decided to download the xmessage software, which almost loaded completely, but not quit.

I then went to cingular no-service and after 4 days of frustration, decided to download a newer OS (v4.0.0.219 (Platform 1.8.0.129) from the BB download page to see if that would help me out.

Once that was completed, I no longer had a browser icon or a phone icon.
I can not make or receive phone calls or browse the web. The device also doesn't ring when I call it nor does anything happen when I push the phone button on top of the device. A few more icons also disappeared, but not real concerned about that.

Back to Cingular no-service, who has adviced me to reinstall the original OS from the CD that came with the phone and start over.

That may be the right direction, but I just wanted to get a second opinion first. Also, I have come to the conclusion that I may need some 3rd party software for IM to work like I expect it to work. I have briefly looked at a few threads here.

My question there does it matter to Cingular how I am accessing my IM for billing? Would using a 3rd party just make it data and not "text messaging"?

TIA,

Mitch
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Old 07-13-2005, 07:17 PM   #2 (permalink)
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Default Now do I feel stupid :)

It has been a very frustrating day. Unfortunately, I didn't get any help here for my problem, so after a day without a phone, I headed home to un-install 4.0 and reapply 3.6 and hope for the best. Since I had 3.6 on my laptop and 4.0 on my desktop, I figured I would just connect it to my laptop and let it recognize the difference. That didn't work. So I went to my desktop to un-install the software.

It was then that I realized the Application loader panel scrolled. When I scrolled down I saw the browser and phone install items.

Everything is good now, just a little broken pride.

Mitch
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Old 07-13-2005, 07:48 PM   #3 (permalink)
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Default

it happens to all of us!

As for you Cingular questions, I work for cingular data support so as long as you are using a 3rd party IM Software (Cingular has no IM Client for BB) that uses data channels and not sms then it will be included in your monthly charge for data.
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Old 07-13-2005, 08:12 PM   #4 (permalink)
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Default Thanks :)

That means I don't need to $9.99/month fee for the 1000 messages and it will be unlimited Great I have decided on IM+ for the one time fee for IM.
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Old 10-26-2005, 11:14 PM   #5 (permalink)
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Default just went throught the same thing

go into your blackberry desktop manager then app loader, then look for a check box that says Phone, click on it and then hit next it will take a few minutes but when the blackberry starts up again it will now have the phone feature.

Let me know if you still cant get it to work.
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