Hi,

I am new to the BB world when I got my 7290 from cingular about 10 days ago. I only wanted a phone, email and IM (AOL & Yahoo), seemed pretty simple. I was able to download my outlook which included all my phone numbers and email addresses, so I was almost good to go.

Cingular's website really left allot to be desired when it comes to downloads or any information about IM. But I decided to download the xmessage software, which almost loaded completely, but not quit.

I then went to cingular no-service and after 4 days of frustration, decided to download a newer OS (v4.0.0.219 (Platform 1.8.0.129) from the BB download page to see if that would help me out.

Once that was completed, I no longer had a browser icon or a phone icon.
I can not make or receive phone calls or browse the web. The device also doesn't ring when I call it nor does anything happen when I push the phone button on top of the device. A few more icons also disappeared, but not real concerned about that.

Back to Cingular no-service, who has adviced me to reinstall the original OS from the CD that came with the phone and start over.

That may be the right direction, but I just wanted to get a second opinion first. Also, I have come to the conclusion that I may need some 3rd party software for IM to work like I expect it to work. I have briefly looked at a few threads here.

My question there does it matter to Cingular how I am accessing my IM for billing? Would using a 3rd party just make it data and not "text messaging"?

TIA,

Mitch

It has been a very frustrating day. Unfortunately, I didn't get any help here for my problem, so after a day without a phone, I headed home to un-install 4.0 and reapply 3.6 and hope for the best. Since I had 3.6 on my laptop and 4.0 on my desktop, I figured I would just connect it to my laptop and let it recognize the difference. That didn't work. So I went to my desktop to un-install the software.

It was then that I realized the Application loader panel scrolled. When I scrolled down I saw the browser and phone install items.

Everything is good now, just a little broken pride.

Mitch

it happens to all of us!

As for you Cingular questions, I work for cingular data support so as long as you are using a 3rd party IM Software (Cingular has no IM Client for BB) that uses data channels and not sms then it will be included in your monthly charge for data.

That means I don't need to $9.99/month fee for the 1000 messages and it will be unlimited Great I have decided on IM+ for the one time fee for IM.

go into your blackberry desktop manager then app loader, then look for a check box that says Phone, click on it and then hit next it will take a few minutes but when the blackberry starts up again it will now have the phone feature.

Let me know if you still cant get it to work.