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Old 03-03-2008, 06:32 PM   #1 (permalink)
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Question vmail messages icon will not go away

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My voice mail messages icon will NOT go away.

I thought this might have been a theme issue, but it shows up on the other themes as well. I expected the icon to show up WITH a number beside it for the number of unopened messages waiting in my box.


I imagine this is some kind of setting, possibly a bug.


Please advise.
bam
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Old 03-03-2008, 06:49 PM   #2 (permalink)
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Try these different tips to reset that... sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it.

How do I reset my message counter to clear, or zero? - BlackBerryFAQ.com

Last edited by Thatzmister2u : 03-03-2008 at 07:24 PM. Reason: updated the link E-
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Old 03-03-2008, 07:18 PM   #3 (permalink)
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JSanders, thank you for the prompt reply.
These did not fix my problem. I am NOT having an issue with seeing the caller id or number when people call. That works perfectly fine.

I am talking about the symbol that tells me I have a new voice mail message. It looks like a tape... it is located above near where I get the little mail symbol that looks like an envelope.

That symbol does not ever go away. Even when my voice mail box is completely empty!! Thus I cannot tell if I have NEW voice mail or not after someone has called. To find out I have to dial my vmail and see if anything is in there. This is tedious and frustrating.


Other suggestions?

bam

Quote:
Originally Posted by JSanders View Post
Try these different tips to reset that... sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it.

My Caller ID name/number do not show when I get a call or SMS - BlackBerryFAQ.com
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Old 03-03-2008, 07:25 PM   #4 (permalink)
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Quote:
Originally Posted by bmccall17 View Post
JSanders, thank you for the prompt reply.
These did not fix my problem. I am NOT having an issue with seeing the caller id or number when people call. That works perfectly fine.

I am talking about the symbol that tells me I have a new voice mail message. It looks like a tape... it is located above near where I get the little mail symbol that looks like an envelope.

That symbol does not ever go away. Even when my voice mail box is completely empty!! Thus I cannot tell if I have NEW voice mail or not after someone has called. To find out I have to dial my vmail and see if anything is in there. This is tedious and frustrating.


Other suggestions?

bam
Try his link again (in JSanders first post not your quote of it), I think he intended a different one. Let us know!

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Old 03-03-2008, 07:32 PM   #5 (permalink)
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I tried the same link... went through all three steps AGAIN... did not resolve the problem.

Thank you for passing the link it is most helpful to learn about the different settings in my berry.

And, I would still like to resolve this issue.


Please advise.
bam

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Originally Posted by Thatzmister2u View Post
Try his link again (in JSanders first post not your quote of it), I think he intended a different one. Let us know!

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Old 03-03-2008, 08:15 PM   #6 (permalink)
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Did you try JSander's advice of "sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it."?
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Old 03-03-2008, 08:40 PM   #7 (permalink)
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I did, and I have no resolve.
I checked again and there the voice says "You have no messages in your mail box." yet the icon remains displayed on my overhead.

next>>>

Quote:
Originally Posted by juwaack68 View Post
Did you try JSander's advice of "sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it."?
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Old 03-03-2008, 08:42 PM   #8 (permalink)
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I posted the link above I meant to post (yes, I do make mistakes, too often, lol) but in this case, that is the link I meant, to clear the voicemail icon.
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Old 03-03-2008, 08:50 PM   #9 (permalink)
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Ok. Well it is still not working..

My voice mail is completely empty.. I have tried calling it again and all three steps from your link and have no resolve.


btw: my aim name is: ultimatebmac and I am online.


Quote:
Originally Posted by JSanders View Post
I posted the link above I meant to post (yes, I do make mistakes, too often, lol) but in this case, that is the link I meant, to clear the voicemail icon.
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Old 03-03-2008, 08:55 PM   #10 (permalink)
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Quote:
Originally Posted by bmccall17 View Post
I did, and I have no resolve.
I checked again and there the voice says "You have no messages in your mail box." yet the icon remains displayed on my overhead.

next>>>
Sorry to sound like a broken record, but you called your Blackberry from another phone, and left a voicemail on your Blackberry (use the option to mark it 'urgent')? Then from your Blackberry you checked your voicemail, listened to the message you just left, hung up, and still had the voicemail icon?
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Old 03-03-2008, 09:02 PM   #11 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Sorry to sound like a broken record, but you called your Blackberry from another phone, and left a voicemail on your Blackberry (use the option to mark it 'urgent')? Then from your Blackberry you checked your voicemail, listened to the message you just left, hung up, and still had the voicemail icon?
correct on all accounts.
that tape symbol is still there.

i am using the "wave-icon" theme... if that makes a difference for anyone...

bam
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Old 03-22-2008, 05:49 PM   #12 (permalink)
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I am still having this same problem too. I have tried all above EXCEPT wiping the OS which I would prefer not to hassle with. Is this a common problem? The only variables I can recall are that relatively recently (before this problem), I downloaded OperaMini, and I changed my wallpaper to black using a JPG file on my memory card. It doesn't seem like those should have any effects. Is wiping the OS the only other solution?

John
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Old 03-22-2008, 09:59 PM   #13 (permalink)
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Default Fixed--an OS bug?

OK, I got my message icon and wrong count to revert to normal. I simply went into Call Log>Options>Call Logging and checked it to show Missed calls in the Message List. I had switched that to None. I called the BB, left a voice mail, and could then get rid of the icon. It appears that having Missed Calls logged is necessary for the voice mail icon to work properly. I suppose I should test this theory. Nothing else corrected it however. And I hate making things not work again! SO, first, anyone with this problem of voice mail icon not going away, see what you have checked off in Call Logging. If this is a consistent problem and solution, I guess it represents an OS bug.

John
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Old 03-25-2008, 09:47 AM   #14 (permalink)
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Just a note - I had this problem and calling the voicemail and deleting it fixed it for me as mentioned above. Only thing thats been bugging me is that the voicemail indicator does not show the NUMBER of voicemails I have waiting. Anyone have a fix for that? Please let a brother know ! Thanks in advance
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Old 12-12-2008, 10:56 AM   #15 (permalink)
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Just curious... have you just returned from a trip were your BB had to roam? Sometimes you get a message on the network you roamed to and when you roam back to your original network there is no way to clear the message from the roamed network. I do believe the only way is to have you provider clear it.
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