I have a Sprint 8830, have had it for 4 months. I am having a recurrent issue: the FILE FREE will (without any recognizable pattern) drop to 0 Bytes and erase all SMS messages. Once I remove the battery and restart the device it will then boost back to the appropriate 3800000 bytes. So question 1. Why does this happen? and 2. Why do I have a 2 GB card in the device? please help, I've been getting rather frustrated recently.

Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ

How do I free up memory on my 8800? - BlackBerryFAQ


How do I free up memory on my device? - BlackBerryFAQ

I've already done all of those things, still having the same problems though.

You must have a lot of stuff installed on your BB if you only have 3.8 mb left after having done most of those things. By comparison, I have 17.5 mb left. As a rough rule of thumb, you probably want to make sure you have at least 10-12 mb free.

Bottom line -- delete some stuff that you rarely (if ever) use.

The 2 GB card is to store media files like music, videos, pics. It's not used for device memory.

How many third-party applications are you using? If you have done all the steps in the aforementioned articles then you must have a lot of third part apps or themes installed.

I have google maps, poker blast, epocrates, facebook and that's all as far as additional apps so. I have no additional themes on the phone.

Epocrates takes 9MB minimum. But you are still really low....

How about Menu>Options>Status>menu>Database Sizes

Can you post those figures?

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Sure thing, here goes....

Total Size 1175.7K
Address book 214/36.6K
App. Permissions 13/0.9K
Auto Text 214/13.1K
Browser Bookmarks 7/1.9K
B. Data Cache 1/3.0K
B. Folders 2/ 0.1K
Browser URLs 23/1.2K
Calendar 45/15.1K
Content Store 33/ 522.9K
Memos 4/ 0.9K
Messages 64/63.4K
Phone Call Logs 5/ 4K
RMS Databases 6/503K
SMS 20/6.1 K

Hopefully this helps. Thanks.

And I still can't figure out why it keeps dropping to zero bytes until I soft reset, but it keeps happening without pattern.

I have the same problem... My SMS randomly gets wiped too after my memory free drops to 0 for no reason... Has happened at least 3-4 times since I got the phone back in November. Removed the battery and restarted and the memory jumped back up again.

If your free memory after a pull is fine then you need to see what applications are running. Some third party applications can leak memory. Also, you need to ensure that you a properly closing programs and that you don't have them running in the background. To see what is running hit Menu>Menu>Switch Application. If you see more than the base five programs you have apps running in the background. Select the item and use Menu>End (Or Close) or Escape to exit the program. Never use the Red End Key as it just places the application in the background where it will continue to eat memory.

Good Luck!

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