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Old 03-19-2008, 06:54 AM   #1 (permalink)
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Default Problem with using 8830 as modem

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I have tried all the suggestions in several threads and they all have the same ending. That is, for example, using Sprint Connection Mgr (SCM), when I click on connect, it says "connecting" for a few seconds and then I get an error message that says, "Error 692: There was a hardware failure in the modem (or other connecting device)"
Any suggestions? Does this mean my phone is defective?
BTW, I have checked in SCM under Tools/Device Info and it reports the 8830, so the software does recognize my BB 8830.
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Old 03-19-2008, 06:59 AM   #2 (permalink)
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When you connect your BB to your PC without using Connection Manager, does it show the hardware is connected (i.e., the correct drivers are installed to recognize it)?
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Old 03-19-2008, 08:12 AM   #3 (permalink)
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I get a message that flashes across my 8830 that says something like "connected to desktop" when I first connect the synch cable and start the DM.

Also, after I connect using DM, I can run diagnostics from
control panel/phone&modem/diagnositcs and it reports being connected to my 8830.
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