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Old 07-19-2005, 01:45 PM   #1 (permalink)
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Default 7290 Outlook error 4238

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Having a problem when I sync gives an error,

"Unable to get data from an Outlook or MS exchange record"


I did a Backup of the data on the Blackberry and it worked! When you try to sync it I will get this error..

Thanks for the help in advance!
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Old 07-19-2005, 02:47 PM   #2 (permalink)
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Have you tried deleting and recreated your Outlook profile? Sometimes if Intellisync can not properly read the profile it will terminate.
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Old 07-19-2005, 03:00 PM   #3 (permalink)
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If you goto your Control Panel for Windows and click the mail icon, then Show Profiles you can add a new profile there and then delete the old, DM should automatically notice this change but if it doesn't goto options and profile settings in Desktop Manager to select the new profile;
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Old 07-19-2005, 04:08 PM   #4 (permalink)
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Thanks I will try that.. I will let you know
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Old 11-16-2005, 12:14 AM   #5 (permalink)
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The open dbx and outlook express help has prompted you a path of the Outlook Express files' storage. And now save the damaged dbx files in the safe folder, they can be useful.
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Old 11-15-2006, 08:17 PM   #6 (permalink)
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Default Unable to get an Outlook or Exchange record...

In my case, I encountered this same problem when syncing with Exchange public folders (via USB). When I removed the public folders from the sync setup, the synchronization proceeded without a problem.

To continue syncing with the Exchange Public Folders, turn OFF Cached Exchange Mode. One can still use the Cached Exchange mode in Outlook by letting Intellisync sync with an Outlook profile that does not use Cached Exchange mode, while letting Outlook default to a second profile that uses Cached Exchange mode.
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