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Old 07-20-2005, 09:33 AM   #1 (permalink)
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Hi, I have just bought 7100t and am just totally lost on how to use it. I have been able to use it as a phone but am still unable to use balance features.

First of all I do not see any browser icon. Have tried to see if it has been hidden but of none. No service book entry and do not not how to add one since I cannot punch in any.

Tried to use Desktop manager configured for internet mail. When tried to add any application, it does not show any installed application on the handheld.

My SIM is gprs enabled and it does show gprs sign in the right top corner but also displays a message that data connection refused.

I would be greatful if sopme one can help me out to put this equipment to optimal use.

Thank you
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Old 07-20-2005, 09:39 AM   #2 (permalink)
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Are you connected to a corp. BES (Blackberry Enterprise Sever) or BWC (Blackberry Web Client)? If BWC have you setup you BWC account to enable mail and web? Have you installed the Desktop SWoftware and the Handheld Software on your PC? Newcomers! Welcome! Please read this thread!
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Old 07-20-2005, 09:45 AM   #3 (permalink)
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First things first: if it says Data Connection Refused, then you have not had a BlackBerry Data Plan added to your account. No BlackBerry Data Plan, no data. That is different than having a GPRS enabled SIM card. No e-mail, no browser. Once the account is set up properly, you will get a browser pushed down to you.

Second - follow what Finch said. What type of e-mail are you trying to do (Exchange, POP3); you then have to set up the e-mail.
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Old 07-20-2005, 09:57 AM   #4 (permalink)
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You'll have trouble with email unless you enable the web client in your "Tools/Settings/Message Service" menu to "web client.
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Old 07-20-2005, 10:17 AM   #5 (permalink)
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He'll have more trouble if he hasn't set up the web client or got a data plan...
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Old 07-21-2005, 02:30 AM   #6 (permalink)
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Thank you Guys. Your advices have helped to move a little ahead.

I have got two service books namely CICAL, CMIME with following details:
Record Type: Active
Name: DeskTop
UID: [email address]
CID: CICAL
User ID:-1
DSID:
Gateway IP: <Gateway>
Description: Wireless calendar

However what has not changed is that I still have no browser nor any browser configuration.

What I have observed is that I have got only the Destop Manager and trying to use Internet Mail. I do not have a media for BES or BWC. So when I install the desktop manager it does connects to the handhled but when I try to add any application, it says there isn't any on the handheld and recommends that I should pick one from the connected hard drive.

I still have data connection refuse displayed slightly left to the upper right corner with "gprs" displayed under the signal bars.

Seems I am missing some software that should have been part of the package and would have helped me on all these issues.

Lookforward to your comments.


Thank you
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Old 07-21-2005, 01:46 AM   #7 (permalink)
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lower case gprs indicates you are not connecting to Blackberry, which is indicated by Uppercase GPRS.

Speak to the service provider of your SIM card and ask them about upgrading your service to allow Blackberry connectivity.
While on the phone, ask them for the URL so you can down load the handheld software to upgrade your device with the 'missing' applications, using the Application loader (with your service providers settings).
[Note: if you do not have the browser service books you will not see the browser even if it is installed]

As per NJBlackBerry & finch's posts above.
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Old 07-21-2005, 02:20 AM   #8 (permalink)
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Thank you Rancor.

I infact met the Service Provider last night on this account. They had little idea about the problem since these sets are not common over here. hey checked my SIM card services and confirmed that gprs services are enabled on my SIM. Infact using Samsung AH 800, I did browse and checked my internet email on the same SIM card. So may be problem lies else where.

Thank you
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Old 07-21-2005, 06:29 AM   #9 (permalink)
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Where are you located. It may be that you are "roaming" to an area that doesn't support "GPRS". Who is the phone through. I assume T-Mobile since it is a 7100T. Are you on there towers?
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Old 07-21-2005, 07:11 AM   #10 (permalink)
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Quote:
Originally Posted by abakhtiar
Thank you Rancor.

I infact met the Service Provider last night on this account. They had little idea about the problem since these sets are not common over here. hey checked my SIM card services and confirmed that gprs services are enabled on my SIM. Infact using Samsung AH 800, I did browse and checked my internet email on the same SIM card. So may be problem lies else where.

Thank you
In fact, the problem lies exactly where we have told you three times.

Having a GPRS enabled SIM card does NOTHING - repeat NOTHING - on a BlackBerry. Your SIM card must have a special data plan called the BlackBerry Data Plan on it - not just GPRS. If your local service provider does not have a BlackBerry Data Plan available, you will never be able to get mail.
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Old 07-21-2005, 07:22 AM   #11 (permalink)
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Forget it, NJ... there's no way this user will understand. Don't waste your time on this idiot.
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Old 07-21-2005, 07:23 AM   #12 (permalink)
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My service provider is Orascom - Mobilink located in Pakistan. As I mentioned earlier, I have used this SIM on this network and it has worked for browsing on a samsung AH 800 mobile phone.

Thank you
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Old 07-21-2005, 07:31 AM   #13 (permalink)
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According to this press release - http://www.blackberry.com/news/press..._2005-01.shtml - Orascom will offer BlackBerry data service, but it does not appear that they offer it today. Until Orascom offers the BlackBerry Data Plan you will not be able to use your BB for anything other than voice and SMS.

I realize that you can browse the Internet with your Samsung phone. That is completely irrelevant. You need to have Orascom provision your SIM card for use with a BlackBerry.
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Old 07-21-2005, 07:49 AM   #14 (permalink)
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Thank you. I will now get after these Orascom guys. Thank you
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Old 07-21-2005, 08:03 AM   #15 (permalink)
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Ok lets try for a fourth?
Quote:
Having a GPRS enabled SIM card does NOTHING - repeat NOTHING - on a BlackBerry. Your SIM card must have a special data plan called the BlackBerry Data Plan on it - not just GPRS. If your local service provider does not have a BlackBerry Data Plan available, you will never be able to get mail.
From the looks of the following: http://www.blackberry.com/news/press..._2005-01.shtml BlackBerry services haven't been deployed on your carriers network yet?
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Old 07-21-2005, 08:59 AM   #16 (permalink)
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Thank you Finch. All these discussions have helped me to isolate the problem.
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